Rosamaria Campbell
Saint Paul,MN
Summary
Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Professional Interpreter
Independent Contracting
09.2002 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Maintained message content, tone, and emotion as closely as possible.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
- Prepared for interpreting tasks by researching and gathering information about tasks beforehand.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Attended training programs to improve professional knowledge and interpretation skills.
Spanish Instructor
Berlitz Corporation
08.1987 - Current
- Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
- Reported progress of students and results of testing to school board and principal.
- Conducted foreign language exams to determine fluency and comprehension.
- Attended department meetings to develop and update course curricula.
- Used written exercises to test and develop reading and writing foreign languages.
- Monitored student progress and provided feedback to both students and parents.
- Supported students in development of skills and strategies to become independent and successful learners.
- Utilized data to inform instructional decisions and personalize learning.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Assessed and evaluated student performance through use of standardized testing.
Spanish Medical Interpreter
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
12.2020 - 02.2023
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Followed ethical codes to protect confidentiality of patient medical information.
- Interpreted services to families during process of scheduling initial visit and coordination of ongoing treatment.
- Attended training programs to improve professional knowledge and interpretation skills.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
Language Services Coordinator
INGCO International
03.2019 - 02.2020
- Communicated with clients and service providers to provide updates on work progress.
- Resolved customer complaints.
- Maintained database systems to track and analyze operational data.
- Coordinated and monitored service activities to confirm work met all requirements.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated Interpreters to achieve successful completion of service.
- Maintained accurate records and full compliance with state and clients regulations and agency guidelines.
- Participated in meetings and discussions with internal and external stakeholders to discuss strategies for successful completion of service projects.
- Developed efficient processes and procedures to achieve prompt trainings for interpreters.
- Developed and implemented training programs for Interpreters to improve individual capabilities and enhance team performance.
Director of Language Services
Garden And Associates
07.2013 - 01.2014
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Collaborated with manager to maintain daily operations.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Successfully negotiated client contract renewals to create increased revenue.
- Scheduled interviews managed pre-certifications and verified certifications and trainings.
Service Representative
Berlitz Corporation
03.2005 - 05.2012
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained productivity and quality standards at all times.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Scheduled appointment to resolve more complex issues.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
Education
No Degree - Workshops, Courses And Trainings
Various Interpreters Organizations
Minneapolis, MN07.2023
Associate of Arts - Tourism And Travel Management
Universidad Del Valle De Mexico
Mexico City, Mexico06.1986
Skills
- Educational Team Collaboration
- Hosting Meetings
- Information Updates
- Interpret Language
- Cultural Awareness
- Grammatical Skills
- Language Skills
- Instructional Techniques
- Video-Remote Interpreting (VRI)
- Live Interpretations
- Conversation Interpretation
- Study Sessions
Timeline
Spanish Medical Interpreter
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
12.2020 - 02.2023
Language Services Coordinator
INGCO International
03.2019 - 02.2020
Director of Language Services
Garden And Associates
07.2013 - 01.2014
Service Representative
Berlitz Corporation
03.2005 - 05.2012
Professional Interpreter
Independent Contracting
09.2002 - Current
Spanish Instructor
Berlitz Corporation
08.1987 - Current
No Degree - Workshops, Courses And Trainings
Various Interpreters Organizations
Associate of Arts - Tourism And Travel Management
Universidad Del Valle De Mexico