Summary
Overview
Work History
Education
Skills
Languages
Custom
References
Timeline
Generic

Rosa Maria Castillo Diaz

Houston

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

Assistant Manager

Comfort Stay Houston
Houston
01.2020 - 01.2025
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Maintained up-to-date knowledge of company products and services.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.

Cashier

Michaels Arts and Crafts
Houston
01.2017 - 05.2019
  • Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Discounted purchases by scanning and redeeming coupons.
  • Welcomed customers, offering assistance to help find store items.

Voluntary Worker

Houston Community College System
Houston
09.2017 - 01.2018
  • Collaborated with others by contributing time, effort and skills to achieve the organization's goals.
  • Guided clients through transition to independent living within community.
  • Attended weekly team meetings to discuss progress on projects and initiatives.
  • Processed, organized and conducted inventory of various donated goods.
  • Developed appropriate treatment plans focusing on each individual's needs.
  • Provided administrative support to the project manager, including filing, data entry and scheduling of meetings.

Paralegal Assistant

Amador D'Alzina Nin Immigration Lawyer
San Juan
06.2013 - 01.2017
  • Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
  • Handled telephone calls, meeting plans and conference organization requirements.
  • Identified and analyzed legal documents, discoveries and contracts.

Education

Child Development

Houston Community College
Houston, TX

Skills

  • Operational strategy
  • Team leadership
  • Quality assurance
  • Customer service
  • Inventory management
  • Sales forecasting
  • Problem solving
  • Adaptability

Languages

Spanish
Professional

Custom

  • Hardworking and entrepreneurial
  • Self-motivated and goal-oriented
  • Proactive and resourceful
  • Business-minded and results-driven

References

References available upon request.

Timeline

Assistant Manager

Comfort Stay Houston
01.2020 - 01.2025

Voluntary Worker

Houston Community College System
09.2017 - 01.2018

Cashier

Michaels Arts and Crafts
01.2017 - 05.2019

Paralegal Assistant

Amador D'Alzina Nin Immigration Lawyer
06.2013 - 01.2017

Child Development

Houston Community College

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