Rosa Maria Galvan
Las Cruces
Summary
Skilled in food service operations, with background in both fast-paced and fine dining environments. Known for maintaining high standards of cleanliness, safety, and quality control. Possess strong customer service skills, ability to efficiently manage tasks, and adapt quickly to changing demands. Previously implemented strategies that improved operational efficiency in food preparation and service delivery.
Overview
6
6
years of professional experience
Work History
Food Service Assistant
Morrison Healthcare
09.2023 - Current
- Supervised and trained kitchen staff on proper preparation techniques.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Organized storage areas for efficient usage of space.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Adhered to food safety standards when storing and preparing foods.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Managed portion control using correct utensils during preparation and plating.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Followed established procedures and requirements for safe food handling, storage and service.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Used standardized recipes and other instructions to prepare food.
- Grilled and deep fried various foods from meats to potatoes.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Executed proper techniques when preparing menu item ingredients.
- Monitored temperatures of prepared food and cold-storage areas.
- Communicated with kitchen staff to ensure timely food preparation and delivery.
- Managed guest inquiries and requests, providing exceptional customer service.
- Updated menus based on seasonal changes, ensuring accurate information for guests.
- Answered incoming calls promptly and courteously.
- Provided guests with information about menu items, made suggestions and took orders.
- Completed many guest orders by phone daily.
- Participated in team meetings providing feedback on ways to improve process efficiency.
- Assisted with stocking shelves in preparation for upcoming shifts.
- Processed payments with cash, credit cards, or other payment methods.
- Delivered food to guest rooms in a timely manner while adhering to safety standards.
- Entered orders accurately into order-entry system.
- Arranged orders on service trays and oversaw sanitation and timeliness of delivery.
- Stocked server areas with supplies before, during and after shifts.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Guest Representative
Motel 6 Hotel
10.2019 - 08.2023
- Provided information regarding hotel amenities, services, and surrounding areas.
- Greeted guests upon arrival and provided them with a warm welcome.
- Performed daily audits of front desk operations including cash handling practices.
- Answered incoming calls, responded to inquiries, and routed calls accordingly.
- Processed payments for room charges and incidentals according to established policies.
- Assisted guests in making reservations and completing check-in procedures.
- Updated records related to room availability and rates in the property management system.
- Maintained a clean, organized work area at all times.
- Collaborated with other departments such as maintenance or security to resolve guest issues quickly.
- Managed lost and found items according to company guidelines.
- Greeted walk-in and phone guests, determining interests and needs.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Took reservations from patrons by phone or online.
Education
High School Diploma - undefined
Deming High School
Deming, NM05.2017
Skills
- Food handling
- Food presentation
- Frying
- Dish preparation
- Sanitation
- Cash handling
- Customer service
- Food safety compliance
- Inventory management
- Guest relations
- Basic math
- Credit card processing
- Service delivery
- Menu knowledge
- Allergy awareness
- Personal grooming
- Computer skills
- Phone etiquette
- Professional attitude
Websites
Websites, Portfolios, Profiles
WWW: Bold Profile
Timeline
Food Service Assistant
Morrison Healthcare
09.2023 - Current
Guest Representative
Motel 6 Hotel
10.2019 - 08.2023
High School Diploma - undefined
Deming High School