ROSAMARIA GARZA
Houston
Summary
Motivated and adaptable professional with strong customer service, technical support, and administrative experience. Skilled in troubleshooting, data entry, and assisting diverse users in fast-paced environments. Known for a positive attitude, strong work ethic, and the ability to quickly learn new systems. Dedicated to delivering excellent service and creating positive experiences for customers, students, and team members.
Overview
7
7
years of professional experience
Work History
Accounts Receivable
Cerberus Logistics
04.2021 - Current
- Process invoices and payments using accounting software systems.
- Maintain accurate records of customer accounts and transactions.
- Reconcile discrepancies to ensure financial accuracy.
- Assist in preparing monthly financial reports for management.
- Respond to customer inquiries and resolve billing issues promptly.
- Remote
Work-Study Technician
Houston Community College
10.2024 - 12.2024
- Assisted students in accessing required software and academic programs.
- Guided users in operating VR headsets, controllers, and related equipment.
- Supported students in preparing files and using 3D printers for class projects.
- Troubleshot basic computer, hardware, and software issues to reduce downtime.
- Maintained an organized, welcoming lab environment and provided hands-on support.
- Reality Collab (VR/3D Lab)
Assistant Supervisor
West Street Recovery
09.2024 - 11.2024
- Monitored compliance with safety regulations and organizational policies.
- Collaborated with management to implement operational improvements.
- Filed paperwork and submitted reports to upper management.
- Maintained strong work ethic and commitment to service to improve efficiency and customer satisfaction.
- Hybrid, Seasonal
Customer Service
Houston Grand Opera
09.2018 - 09.2021
- Managed customer inquiries via phone and email.
- Resolved customer concerns using effective problem-solving techniques.
- Documented interactions accurately in the CRM system.
- Collaborated with team members to streamline service processes.
- Trained new staff on customer service protocols and systems.
Education
Associate of Applied Science - Pharmacy Technician
Houston Community College
05.2026
Certificate - Medical Business Office Professional
Houston Community College
10.2024
Skills
- Microsoft Office
- Customer Service & Communication
- Data Entry & Documentation
- HIPAA Certified
- Problem Solving
- Team Collaboration
- Conflict Resolution
- Self-Directed & Adaptable
- Friendly, Positive Attitude
Languages
English
Spanish
Timeline
Work-Study Technician
Houston Community College
10.2024 - 12.2024
Assistant Supervisor
West Street Recovery
09.2024 - 11.2024
Accounts Receivable
Cerberus Logistics
04.2021 - Current
Customer Service
Houston Grand Opera
09.2018 - 09.2021
Certificate - Medical Business Office Professional
Houston Community College
Associate of Applied Science - Pharmacy Technician
Houston Community College