Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rosa Maria Janeiro-Dutt

Newark,DE

Summary

Over 30 years of banking experience focusing in the areas of Incident Management, User Acceptance Testing, Credit Card Lending, Letter Maintenance and Bilingual Communications. leveraged problem-solving and relationship-building skills to enhance customer satisfaction and streamline processes. My expertise in computer skills and attention to detail led to significant improvements in product delivery and risk assessment, achieving superior results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Senior Product Delivery Associate

JPMorgan Chase
01.2022 - Current
  • Lead interactions with Partners' Technology teams to support solution development and resolve technical issues in production and lower environment.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Streamlined processes between teams, resulting in improved issue resolution and faster response times.
  • Developed and implemented strategies to increase customer satisfaction.
  • Established strong relationships with key stakeholders, facilitating effective communication across teams.
  • Analyzed customer data to identify trends and anticipate partner needs.
  • Enhanced team productivity by streamlining processes.
  • Facilitated training sessions for new employees, ensuring smooth onboarding process.
  • Monitored client satisfaction and prioritized issue resolution for superior customer experiences.

Digital User Acceptance Testing (UAT)

JP Morgan Chase
06.2019 - 12.2021
  • Supported the development of high-quality products, performing extensive functional, integration, system, regression, performance, compatibility tests on various platforms.
  • Streamlined the bug reporting process, expediting issue resolution and enhancing team efficiency.
  • Delivered exceptional results by adhering to strict deadlines while maintaining high standards of accuracy and precision in testing activities.
  • Increased customer satisfaction by identifying usability issues during the testing phase and recommending corrective actions as needed.
  • Collaborated with cross-functional teams to develop comprehensive test plans, improving overall product quality.
  • Developed custom test scripts based on user requirements.
  • Effectively managed priorities while juggling multiple projects simultaneously in fast-paced environments.
  • Fostered a positive team environment by actively participating in meetings, sharing knowledge, and contributing to the professional growth of colleagues.
  • Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
  • Conducted end-to-end testing on applications before final release to ensure seamless functionality across all intended devices.

Marketing Business Process Analyst

JP Morgan Chase
04.2014 - 06.2019
  • Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
  • Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
  • Identified opportunities for cost savings through streamlined processes while maintaining quality standards.
  • Performed root-cause analysis on recurring issues within existing processes, identifying solutions that addressed underlying causes effectively.
  • Collaborated with cross-functional teams to develop optimized business processes, resulting in improved collaboration and communication.
  • Mapped processes to holistically examine business flow and identify improvement opportunities.
  • Coordinated testing efforts for proposed changes to ensure smooth integration into existing systems without compromising functionality or stability.

Letter Review Analyst

JP Morgan Chase
02.2011 - 04.2014
  • Optimized workflow by identifying bottlenecks and implementing solutions to improve overall efficiency.
  • Increased the accuracy of risk assessments through rigorous data analysis and evaluation.
  • Proactively identified potential issues within reviewed documents, reducing instances of oversights or inaccuracies.
  • Supported senior management with ad-hoc requests for detailed analyses or insights into specific areas of concern.
  • Streamlined review processes for increased efficiency and productivity.
  • Spearheaded initiatives aimed at streamlining review processes, resulting in time savings for the organization as a whole.
  • Balanced multiple projects simultaneously without compromising quality or missing deadlines.

Senior Credit Analyst

JP Morgan Chase
10.2008 - 02.2011
  • Analyzed customer data such as financial statements to determine level of risk involved for extending credit.
  • Performed credit reviews on corporations to assess financial conditions.
  • Complied with internal controls and government regulations.
  • Improved understanding of financial statements, which helped in assessing risk.


Education

Bachelor of Arts - Spanish Literature

University of Delaware
Newark, DE
12.1994

Skills

  • Problem Solving
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Relationship Building
  • Flexibility

Languages

Spanish
Native or Bilingual

Timeline

Senior Product Delivery Associate

JPMorgan Chase
01.2022 - Current

Digital User Acceptance Testing (UAT)

JP Morgan Chase
06.2019 - 12.2021

Marketing Business Process Analyst

JP Morgan Chase
04.2014 - 06.2019

Letter Review Analyst

JP Morgan Chase
02.2011 - 04.2014

Senior Credit Analyst

JP Morgan Chase
10.2008 - 02.2011

Bachelor of Arts - Spanish Literature

University of Delaware

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Rosa Maria Janeiro-Dutt