Rosa Maria Lopez

• Manage up to 80 calls per day from Dr's and Members
• Managed up to 50 faxes per prior Auth
• Provided exceptional customer service, addressing inquiries from both patients and healthcare providers promptly and professionally.
• Verified eligibility and compliance with authorization requirements for service providers.
• Ensured compliance with HIPAA regulations by maintaining strict confidentiality in handling sensitive patient information.
• Processed new medication and refill requests for authorization.
• Communicated pertinent information to client's prescribing provider to facilitate quality service.
• Improved patient satisfaction by efficiently processing prior authorization requests and ensuring timely responses.

• Talk to members that need their prescriptions refilled Call Pharmacy and get medication filled for the members
• Assisted customers promptly, addressing inquiries and resolving issues with professionalism.
• Provided prompt assistance to healthcare providers, fostering positive relationships between pharmacies and medical teams.
• Collaborated with pharmacists to ensure smooth workflow, enabling timely processing of prescriptions.
• Optimized workflow through effective prioritization and multitasking in high-volume settings.
• Safeguarded patient privacy by strictly adhering to HIPAA guidelines at all times during processing transactions or consultations.

• Take incoming calls from consumer that are enrolling in the Obama Health Care.I assist the consumer with the application and help pick a health plan that best fits there needs.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Contributed to sales growth by up selling products and services based on individual customer requirements.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Attended College America in Phoenix Az and was in class 4-6 hrs a day, Obtained a certification for Associate of Studies medical Specialties. Did some intern work as medical Bill collector and in the collections dept.

• Excellent communication skills, both verbal and written.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.

• Working in a call center taking calls from customer that there accounts were being levy or money put on hold for Wells Fargo
• Reduced foreclosure timelines by efficiently managing case files and ensuring timely completion of necessary tasks.
• Facilitated negotiations between lenders and borrowers, resulting in mutually beneficial resolutions for both parties.
• Contributed to departmental goals by consistently meeting or exceeding performance targets for case closures and client satisfaction ratings.
• Maintained detailed records of all correspondence, documentation, and actions taken during the course of each foreclosure case.
• Reviewed loan and foreclosure documents and verified for accuracy.
• Evaluated foreclosure litigation paperwork, affidavits, and post-sale documents.
• Provided guidance on loan modification options available for borrowers facing financial hardship.
• Administered property foreclosures, encompassing proper and timely assignation of cases to realtors.

• Communicated with customers daily in the water department
• Communicated information clearly and accurately
• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude
• Built rapport with customers through effective and precise communication
• Researched accounts, answered questions, and worked with new customers
• Developed credibility and confidence with customers Analyzed problems and anticipated customers' needs
• Handled customer inquiries and complaints
• Trained in providing world-class customer service
• Responded to inbound service calls in a fast-paced, high-volume call center.

• Answers inbound phone calls from customers when the assigned Customer relationship manager (CRM) is not available
• Concierge Associates will use client systems to answer customer questions pertaining to their account and /or schedule callback times for the CRM, that are convenient for the customer
• Process and research payments confirm documents receipt and inform customers of any additional documents needs
• Explain escrow calls to appropriate amounts and reasons for payments increase
• Skills Used Mortgage and do modifications on home loans
• Accomplishments experience in Loan modifications