Summary
Overview
Work History
Education
Skills
Timeline
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Rosamaria Smith

Troy,NY

Summary

Innovative technology professional with several years of diverse experience. Proven success in leading projects from start to finish. Goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

25
25
years of professional experience

Work History

Regional Manager of Operations

Heartland Dental
10.2015 - Current
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Enhanced employee satisfaction with targeted training programs and professional development opportunities.
  • Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
  • Championed new technology adoption within the region to enhance operational capabilities and improve overall efficiency levels.
  • Reduced expenditures for the region through cost analysis and effective budget management.
  • Set team and individual KPIs and provided regular, actionable feedback.
  • Led cross-functional teams to achieve company-wide goals and initiatives within the region.
  • Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
  • Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
  • Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.

General Manager/ Human Resource HRD

Gap Inc
05.2000 - 05.2015
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Developed comprehensive onboarding programs to facilitate smooth integration of new employees into the organization.
  • Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
  • Coordinated company-wide training programs to enhance workforce skills and promote professional growth.

Team Relations Manager HR

Target
05.2000 - 05.2004
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing staff of 200 employees to maximize team agility and performance.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Education

Bachelor of Science - Business Managment And Economics /HR Concentration

SUNY Empire State College
Saratoga Springs, NY

Skills

  • Strategic planning and execution
  • Customer service
  • Problem-solving
  • Team leadership
  • Effective communication
  • Conflict resolution
  • Hiring and onboarding
  • Training management
  • Performance management
  • KPI tracking

Timeline

Regional Manager of Operations

Heartland Dental
10.2015 - Current

General Manager/ Human Resource HRD

Gap Inc
05.2000 - 05.2015

Team Relations Manager HR

Target
05.2000 - 05.2004

Bachelor of Science - Business Managment And Economics /HR Concentration

SUNY Empire State College

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Rosamaria Smith