Rosamaria Wilde
Cranford
Summary
Experienced Dental Practice Manager with relevant background in overseeing daily operations, scheduling, and budget planning. Strengths lie in staff management, patient relations, and adherence to compliance standards. Notable for implementing effective strategies that have improved operational efficiency and enhanced patient experience. Possess strong interpersonal skills along with proficiency in dental software systems.
Overview
30
30
years of professional experience
Work History
Team and Treatment Coordinator
Garden State Dental Design
Clark
07.2024 - 02.2025
- Managed daily operations of a busy dental office to ensure efficient workflow.
- Maintained patient records using dental management software for accuracy.
- Communicated individualized treatment plans with patients for enhanced care
- Processed insurance claims and verified patient coverage promptly.
- Scheduled appointments, resolved conflicts, and managed cancellations effectively.
- Collaborated with dental team to enhance overall patient care experience.
- Prepared monthly activity reports for senior management's review.
Dental Practice Manager
Dental Studios
Summit
07.2016 - 05.2024
- Oversaw daily operations of the dental practice to ensure seamless workflow and patient satisfaction.
- Conducted morning huddles, departmental meetings, and monthly team gatherings to drive consistent team engagement and strategic alignment.
- Managed office protocols, procedures, and practices, guaranteeing enhanced productivity within the office.
- Managed bill payments for both practices using QuickBooks, ensuring timely and accurate financial transactions.
- Maintained up-to-date knowledge of software advancements and trends to optimize practice management.
- Coordinated software updates, enhancing system functionality and practice efficiency.
- Compiled reports to assess the practice's progress towards its targets.
- Coordinated uniform and office supply purchases to maintain consistent availability and support daily practice functions.
- Conducted comprehensive staff reviews, ensuring alignment with performance standards and salary expectations.
- Facilitated team operations by providing essential tools to each department for optimal efficiency.
- Conducted interviews for potential hires, ensuring alignment with practice standards.
- Facilitated staff training programs to boost team efficiency and elevate service standards.
- Maintained strict adherence to OSHA and HIPAA regulations, safeguarding patient information and workplace safety.
- Oversaw patient relations and handled complaints, providing clear explanations of office policies.
- Directed payroll operations, including management of compensation and benefits programs.
- Facilitated successful office acquisitions, enhancing operational capabilities.
Dental Office Manager
Advanced Family Dental
Summit
02.2011 - 07.2016
- Managed daily operations for a busy dental office to ensure seamless functionality.
- Scheduled patient appointments, effectively handling cancellations and adjustments.
- Supervised front desk staff, providing training on office policies and procedures.
- Maintained accurate patient records using specialized dental management software.
- Processed insurance claims and verified patient coverage efficiently.
- Resolved scheduling conflicts and addressed patient inquiries promptly.
- Coordinated with dental providers to align patient care and scheduling needs.
- Prepared monthly reports summarizing practice activity for senior management review.
Dental Front Office Coordinator
Dr. Arthur Haliczer, DDS
Cranford
04.1999 - 02.2011
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification and financial arrangements for patient care.
- Communicated treatment plans and procedures effectively to patients.
- Handled incoming calls and resolved patient inquiries promptly.
- Reviewed patient records for accuracy and implemented necessary updates.
- Ensured HIPAA compliance by maintaining confidentiality of all patient information.
- Processed payments, maintained accurate financial records, and balanced daily accounts receivable transactions.
- Streamlined front office operations, including customer service, appointment management, and billing tasks.
Lead Dental Assistant
Thomas Streko, DMD
Westfield
03.1995 - 04.1999
- Assisted dentists during procedures to ensure smooth workflow and patient comfort.
- Sterilized instruments and maintained cleanliness to comply with health standards.
- Scheduled appointments and coordinated patient follow-ups for efficient clinic operation.
- Educated patients on post-treatment care and oral hygiene practices for better outcomes.
- Monitored inventory levels of dental supplies and placed orders as needed for continuity.
- Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
- Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
Education
CDA -
Dental Studies Institute
Fairfield, NJ01-1995
High School Diploma -
William Floyd High School
Mastic Beach, NY06-1988
Skills
- Dental management software (Dentrix, Ascend)
- Customer relationship management
- Insurance processing
- Workflow optimization
- Practice administration
- Patient scheduling
- Treatment presentation
- Attention to detail
References
References available upon request.
Timeline
Team and Treatment Coordinator
Garden State Dental Design
07.2024 - 02.2025
Dental Practice Manager
Dental Studios
07.2016 - 05.2024
Dental Office Manager
Advanced Family Dental
02.2011 - 07.2016
Dental Front Office Coordinator
Dr. Arthur Haliczer, DDS
04.1999 - 02.2011
Lead Dental Assistant
Thomas Streko, DMD
03.1995 - 04.1999
CDA -
Dental Studies Institute
High School Diploma -
William Floyd High School
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