Hi, I’m
Rosa Sanchez
Dallas,TX
Summary
- Qualified Customer Service Associate with 6 months in fast-paced customer service and call center environments. Personable and professional under pressure.
- Ready and willing to learn the new role in assisting guest in higher entry level.
Overview
13
years of professional experience
1
year of post-secondary education
Work History
L & N Taxes & Accounting Services, Terrell, TX
Administrative Assistant
2019.06 - Current (5 years & 3 months)
Job overview
-Complete Administrative tasks in office/ remote
-Manage and sort company email accounts
-Oversee scheduling of approximately 30 incoming calls and meetings
-Follow up on current and potential client accounts
ADT Security, Irving, Tx
Alarm Monitoring Representative
2017.07 - 2019.02 (1 year & 7 months)
Job overview
-Responds properly to alarms for homes/business
-Dispatch proper authorities, and notifies responsible parties
-Provide alarm reset instructions to customers during outbound and inbound calls
-Monitor major commercial accounts via video
Synchrony Financial, Frisco, TX
Customer Service Representative
2015.04 - 2016.08 (1 year & 4 months)
Job overview
-Resolving problems by clarifying issues; inquires on credit card
-Maintaining call center database by entering information
-Keeping up with daily metrics such as; first call resolution, schedule adherence, etc
-Follow up with outbound calls to customers
Victoria's Secret & PINK, CALUMET CITY, IL
Cash Lead/Beauty Consultant
2011.06 - 2015.01 (3 years & 7 months)
Job overview
-Provide customer assistance such as finalizing customer transaction
-Organization and cleanliness of work zone
-Recover the store up to good standards
-Recount percentage of inventory merchandise
-Brand guide such as setting new merchandise on display for sale
-Researches trending styles to fit the market
-Assists clients with beauty consultations
Education
Morton Senior High
High School Diploma
2011
Rosa Sanchez , Dallas, TX
A.A.S from Human Resources Management
2023.05 - Current (1 year & 4 months)
Skills
- Quick learner
- Strong client relations
- Multi-line phone talent
- Exceptional communication skills
Additional Information
- Fluency in Spanish; speaking, writing and reading.
Timeline
Rosa Sanchez
A.A.S from Human Resources Management
2023.05 - Current (1 year & 4 months)
Administrative Assistant
L & N Taxes & Accounting Services
2019.06 - Current (5 years & 3 months)
Alarm Monitoring Representative
ADT Security
2017.07 - 2019.02 (1 year & 7 months)
Customer Service Representative
Synchrony Financial
2015.04 - 2016.08 (1 year & 4 months)
Cash Lead/Beauty Consultant
Victoria's Secret & PINK
2011.06 - 2015.01 (3 years & 7 months)
Morton Senior High
High School Diploma
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