Rosa Sanchez

-Complete Administrative tasks in office/ remote
-Manage and sort company email accounts
-Oversee scheduling of approximately 30 incoming calls and meetings
-Follow up on current and potential client accounts

-Responds properly to alarms for homes/business
-Dispatch proper authorities, and notifies responsible parties
-Provide alarm reset instructions to customers during outbound and inbound calls
-Monitor major commercial accounts via video

-Resolving problems by clarifying issues; inquires on credit card
-Maintaining call center database by entering information
-Keeping up with daily metrics such as; first call resolution, schedule adherence, etc
-Follow up with outbound calls to customers

-Provide customer assistance such as finalizing customer transaction

-Organization and cleanliness of work zone

-Recover the store up to good standards

-Recount percentage of inventory merchandise

-Brand guide such as setting new merchandise on display for sale

-Researches trending styles to fit the market

-Assists clients with beauty consultations