Rosa Mia Paulino-Lim
Columbus,NJ
Summary
Dynamic professional with a proven track record in customer relationship management and quality assurance. Skilled in problem solving and time management, dedicated to delivering exceptional service and innovative solutions.
Overview
33
33
years of professional experience
Work History
Medical Technologist Generalist
Deborah Heart And Lung Center
Browns Mills, New Jersey
05.2026 - Current
- Performed routine laboratory tests on blood and other specimens.
- Operated and maintained laboratory equipment for accurate results.
- Ensured compliance with safety and quality standards in testing procedures.
- Conducted quality control checks to validate test outcomes consistently.
- Managed inventory of laboratory supplies and reagents efficiently.
- Documented test results accurately in electronic health record systems.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Utilized various software programs to enter data into the computer system.
- Performed routine and specialized laboratory tests in the areas of Hematology, Coagulation, Urinalysis, Serology, Chemistry, Blood Bank and Microbiology.
- Analyzed samples for presence of microorganisms such as bacteria, fungi or parasites.
Owner
Mama Mia's Balloons and Baked Treats
Columbus, NJ
05.2019 - Current
- Created customized balloon arrangements for events, enhancing visual appeal and customer satisfaction.
- Crafted a variety of baked goods, ensuring quality and freshness.
- Managed inventory and supplies, maintaining optimal stock levels.
- Built strong customer relationships through personalized service, fostering loyalty and repeat business.
- Formulated targeted marketing strategies to elevate product visibility and engage a wider audience.
- Coordinated event logistics with clients for smooth execution of services.
- Handled customer inquiries and resolved issues in a timely manner.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Collaborated with other owners on joint ventures and shared resources.
Medical Secretary
Deborah Heart and Lung Center
Browns Mills, NJ
04.2010 - 04.2026
- Managed incoming communications, efficiently directing calls and messages to relevant staff.
- Prepared documentation for meetings and patient consultations, facilitating effective staff support.
- Responded to incoming calls professionally, ensuring accurate direction to appropriate personnel.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Handled insurance verification and pre-authorization tasks diligently.
- Ensured compliance with healthcare regulations in daily operations meticulously.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Assisted in patient education regarding medical procedures and pre-visit requirements.
Medical Lab tech/ Medical Assistant
West Park Medical Group
New York, NY
02.1994 - 11.1997
- Assisted physicians with patient care by taking vital signs and patient histories, preparing patients for examinations efficiently.
- Assisted healthcare providers during patient examinations and procedures.
- Conducted routine laboratory tests on various biological samples.
- Collected samples from patients for laboratory testing purposes.
- Prepared specimens for analysis, ensuring proper labeling and handling.
- Followed safety protocols to maintain a clean and safe work environment.
- Documented test results in patient records, ensuring compliance with standard operating procedures.
- Performed quality control tests on laboratory equipment and supplies to ensure accuracy of results.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry tests, audiograms, and other diagnostic tests for patients.
- Coordinated laboratory tests and communicated results to patients, enhancing understanding of their health status.
Education
Bachelor of Science - Medical Technology
University of Santo Tomas
Metro Manila, Philippines04-1989
Skills
- Medical terminology
- Patient scheduling
- Laboratory procedures
- Compliance adherence
- Quality assurance
- Inventory management
- Marketing strategy
- Customer relationship management
- Event planning
- Problem solving
- Time management
- Effective communication
Timeline
Medical Technologist Generalist
Deborah Heart And Lung Center
05.2026 - Current
Owner
Mama Mia's Balloons and Baked Treats
05.2019 - Current
Medical Secretary
Deborah Heart and Lung Center
04.2010 - 04.2026
Medical Lab tech/ Medical Assistant
West Park Medical Group
02.1994 - 11.1997
Bachelor of Science - Medical Technology
University of Santo Tomas