ROSAMRIA PISTONE-NASCONE
Lyndhurst,OH
Summary
Accomplished Security Officer with expertise in access control and emergency response, honed at Allied Universal Security Services. Demonstrated complex problem-solving and conflict de-escalation skills, enhancing safety and compliance. Recognized for developing security policies and improving customer satisfaction by 20%, ensuring a secure and welcoming environment.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
01.2019 - Current
- Monitored facility access to ensure security protocols were consistently followed.
- Conducted regular patrols to detect and deter potential security breaches.
- Responded promptly to incidents, ensuring safety and compliance with company policies.
- Documented daily activities, maintaining accurate records of incidents and observations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
EXCAILBRE
01.2024 - 08.2025
- Checked and verified photo identification prior to granting facility access.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Cleaning Contractor
The Cleaning Authority
07.2025 - 07.2025
- Conducted regular inspections of facilities to maintain cleanliness and address issues promptly.
- Collaborated with clients to schedule services, ensuring minimal disruption to operations.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
Customer Service Representative
Area 1 Security
01.2023 - 02.2023
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Coordinated with cross-functional teams to address service issues promptly.
- Streamlined communication processes, improving response times for customer support.
- Mentored junior representatives in effective problem-solving techniques and customer engagement strategies.
Education
High School Diploma -
CHARLES F BRUSH
SOUTH EUCILD LYNDHURT05-1994
Skills
- Detail-oriented
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Security screenings
- Conflict de-escalation
Timeline
Cleaning Contractor
The Cleaning Authority
07.2025 - 07.2025
Security Officer
EXCAILBRE
01.2024 - 08.2025
Customer Service Representative
Area 1 Security
01.2023 - 02.2023
Security Officer
Allied Universal Security Services
01.2019 - Current
High School Diploma -
CHARLES F BRUSH