ROSA M RUIZ

• Reviewed daily bank transactions and reconciled to general ledger accounts. Analyzed discrepancies between bank statements and internal records.
• Provide great customer service over the phone and by email.
• Answer customer and store calls for gift card inquiries , research over charges and refund double charges.
• Investigate fraudulent redeemed Blackhawk gift cards.
• Created journal entries to record miscellaneous cash receipts, transfers, and other adjustments as needed.
• Maintained accurate and up-to-date reconciliations of all bank accounts.
• Coordinated with other departments to resolve discrepancies quickly and accurately. Work with Digital & Online support team.
• Activate S&F gift cards and check balances

Responsible for balancing and closing out all store financial transactions including deposits to Garda and Front End Customer Service. Maintain excellent face-to-face or over the phone customer service, handling customer complaints and all other customers needs.

• Successfully trained employees on customer service, bulk, bakery and cashiering.
• Merchandising, order product, organize backroom, receiving merchandised, inventory, build displays, as well as assisting customers with product questions.
• Lead price coordinator, signage, custom signs, price verify, prevent company losses using awareness and keep up with inventory.
• Field Trainer for new associates. Trained cashiers to be familiar with our products, be familiar with our ADs, conducting front end expectations as well as giving great customer service.
• Follow procedures and policies

• Assisted with organizing corporate luncheons, anniversary dinner events, manager meeting and conference meetings.
• Assisted with scheduling and managing transportation for event participants.
• Assisted with booking flights and hotel reservations
• Organized materials, cleaned facilities and set up equipment to prepare for events.
• Follow up phone calls and messages, emails and distribute mail in marketing department
• Update spreadsheets with guest reservations and requests

• Greeted visitors and directed them to appropriate departments verifying reasons for visit and informed appropriate party their visitor has arrived.
• Answered and directed incoming calls using multi-line telephone system as well as provided information to callers. Maintained front office clean and organized.
• Signed for packages, recorded deliveries and distributed to personnel.
• Scheduled meetings for internal personnel, partners and clients.
• Assisted HR benefits department with some employee mailers.

• Dispatch and route calls for service in Corrigo Dashboard, calling stores and vendors for follow up work orders.
• Support with coding, data entry, sorting mail and filing invoices. Ability to interpret detailed information including Corrigo orders, purchase orders and assist with proposals/quotes to review for repairs.
• Answering phone calls and follow up with emails, chicken warmer light distribution to the stores.
• Pest Control for stores, seeing scope of (work) jobs to completion
• Assist with Alignment update/ Landlord maintained stores
• Knowledgeable with using Outlook, Excel, Word, Corrigo, and SAP software.
• Routing calls for Pallet jacks, Forklift other power equipment