Rosana Caballero

Evaluated vendor products and services to ensure best fit for business objectives.

• Resolved incidents reported by users regarding system availability or functionality issues.
• Tested new software applications prior to deployment in order to determine compatibility with existing systems.
• Configured firewalls for secure access to the internal network from external sources.
• Maintained inventory records of all hardware components deployed across the company.
• Performed daily maintenance tasks such as backups, disk space monitoring, user account management and system log reviews.
• Provided technical support for users in troubleshooting system problems related to hardware and software issues.
• Installed new hardware components such as routers, switches and other networking equipment.
• Monitored system performance metrics to identify potential areas of improvement or optimization.
• Performed regular audits of IT assets including computers, printers and mobile devices.
• Kept flexible schedule and resolved after-hours and weekend emergencies quickly and accurately.
• Provided technical assistance and troubleshooting support for customers experiencing difficulties with their POS systems.
• Assisted in the implementation of new POS solutions by training staff on proper usage of equipment.
• Tested POS systems to ensure proper functioning of components such as barcode scanners, printers, and cash drawers.
• Diagnosed network problems using various tools such as ping utilities or trace route commands.
• Provided guidance and instruction on how to use specific features within the POS software programs.
• Kept supplies and tools organized, clean and at optimal levels to achieve service demands.
• Transported and installed machines to new sites.
• Analyzed wiring diagrams to gather repair information and procedures.
• Ran CAT5e and CAT6 Ethernet cabling between walls or ceilings.
• Repaired damaged cables caused by weather conditions or improper handling.
• Provided technical support to users via telephone or remote access.
• Set up user profiles on local machines according to established standards.

• Managed inventory tracking system for all IT assets throughout the company's departments.
• Assisted in the proposal process, implementing and managing proposal tasks
• Reviewed proposals for errors and ensured compliance with solicitation requirements
• Collaborated closely with senior management on long-term strategic planning initiatives related to projects in the development or execution stages.
• Verified requirements for completeness, consistency, comprehensibility, and conformity to standards.
• Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
• Coordinated resources across multiple departments and teams as needed for successful completion of projects.
• Produced precise and detailed work project reports, weekly and monthly data, and meeting minutes, and effectively disseminated them to relevant team members.
• Generated and managed content for departmental SharePoint site.
• Stored, shared and created documents with Microsoft Word, Google Docs, and SharePoint.
• Maintained quality-focused performance benchmarks and schedules when directing project teams.
• Established and maintained strong partnerships with teams, vendors, stakeholders, and contractors.
• Wrote agendas and notes and sent out automatic notifications for upcoming meetings.
• Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
• Operated in team-based, Scrum environment to accomplish objectives quickly and efficiently.
• Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.

• Managed and created large-scale spreadsheets utilizing Microsoft Excel, ensuring easy access to data through a digital database.
• Identified and reported discrepancies in received data, collaborating with the floor supervisor to promptly resolve issues.
• Utilized Pivot Tables to effectively present and summarize data for reporting purposes.
• Conducted troubleshooting on computers, phones, and printers, reducing operating expenses and downtime.
• Generated and submitted comprehensive status reports to the Government client, providing real-time updates on active delivery orders.
• Implemented meticulous sorting and organization of physical documentation to maintain accountability and records.
• Oversaw the management of data on over 1 million products, ensuring efficient shipment and receipt.
• Demonstrated professionalism and excellent communication skills, managing phone calls and emails between various vendors and Government Officials.
• Collaborated with the Program Manager to accurately inventory all company IT assets.
• Developed and utilized standard templates for writing accurate and concise requirements specifications.
• Promoted best practices in data analysis and reporting, proficient in using data tools for modeling and creating dashboards.
• Monitored database performance, identified issues, and provided solutions for improvement.
• Implemented processes to ensure accuracy of data across multiple databases. - Maintained data entry systems for tracking customer information.
• Created and managed documentation for database management system.
• Maintained records of changes made to databases and updated relevant documents accordingly.
• Tracked user access rights within a multi-user environment to ensure security compliance standards are met.
• Made hardware, software and data storage improvements and evaluated system performance.
• Ensured compliance with regulatory requirements regarding storage, privacy, and retention policies.
• Reviewed audit logs regularly for any suspicious activity or potential breaches.
• Detected and resolved data quality issues and discrepancies for integrity and quality control.
• Analyzed workflows and established priorities for daily operations.
• Received and unloaded shipments utilizing inventory tracking sheets.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Mastered inventory standards, warehousing and stocking procedures, radio frequency technology, and order picking and tracking.

• Demonstrated expertise in providing on-site support, troubleshooting, and maintenance for communication equipment and network-related issues
• Successfully installed telecommunications systems for three companies, serving over 200 employees, within a tight five-day timeframe
• Proficiently documented network performance, hardware, and software issues using Microsoft Office and Excel, ensuring accurate data entry and thorough record-keeping
• Exhibited exceptional time-management skills, consistently meeting task deadlines and achieving 95% client satisfaction
• Selected as a key team member for special orders involving reimaging and system updates on computer software
• Handled a high volume of inbound calls per shift, applying proper telephone etiquette and meticulously documenting call logs
• Ensured the security of systems and data through the provision of availability, authentication, confidentiality, integrity, and non-repudiation services
• Managed installation, operation, and maintenance of commercial off-the-shelf (COTS) equipment, such as routers, switches, desktop, and laptop computers
• Provided direct support for Information Dissemination and Content Staging
• Managed Network Operations (NETOPS) Service Desk, including incident and problem processing, change request processing, availability management, and user interaction
• Assisted in planning, configuring, managing, and monitoring the wide area network (WAN)
• Maintained inventory records of all installed equipment, including software licenses
• Installed, configured, and maintained computer systems, networks, printers, and other related equipment
• Provided technical support to users with hardware and software issues
• Developed and implemented IT policies and procedures
• Conducted regular maintenance checks on computers, servers, routers, switches
• Provided training and guidance to staff members on how to use various technologies effectively
• Developed online documentation for common processes for both support staff and end-users
• Assisted in the development of disaster recovery plans for critical systems
• Implemented network security measures such as firewalls and encryption protocols
• Configured virtual machines for testing purposes using VMware ESXi server
• Analyzed system logs to detect any possible malfunctions or malicious activities on the network
• Ensured compliance with industry standards regarding information technology best practices
• Monitored network performance to identify potential issues or security breaches
• Analyzed equipment performance records to determine the need for repair or replacement
• Resolved after-hours and weekend emergencies quickly and accurately.

• Managed and secured a vault containing $500k worth of sensitive military equipment and ensured compliance with security protocols and clearance requirements
• Provided excellent customer service by managing the front desk and addressing client needs
• Acted as point of contact for technical support and provided prompt and confidential communication to over 80 end-users
• Troubleshot and documented hardware and software issues related to computers, satellites, printers, and radios for efficient resolution
• Successfully performed over 80 software updates to Windows 10 to ensure systems were up-to-date and secure
• Managed and maintained the network infrastructure for a large U.S Army unit to ensure efficient communication across multiple locations
• Conducted routine system checks and troubleshooting to minimize downtime and optimize system performance
• Implemented and enforced security measures to protect sensitive data and ensure compliance with military regulations and protocols
• Provided training and support to unit personnel on various software applications and hardware devices to enhance their technical skills and productivity
• Collaborated with cross-functional teams to plan and execute technology projects resulting in successful implementation of new systems and upgrades.
• Monitored and maintained office equipment, including printers, phones, and computers, to ensure optimal functionality
• Utilized Microsoft Office to keep accurate records of trouble tickets, daily phone logs, and visitor logs
• Coordinated and tracked inbound and outbound shipments, reducing damaged items during shipment by 15%
• Managed office supplies and replenished stock as necessary to support daily operations
• Received positive feedback from high ranking officials during an inspection of quality control procedures, shipping and receiving operations, and documentation of assigned tasks