Rosana Da Silveira
Everett,MA
Overview
22
22
years of professional experience
Work History
Owner
King of Auto Detailing
12.2016 - 02.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Cleaning Assistant
American Cleaning
02.2017 - 03.2020
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Handled equipment, chemicals, and materials properly and with caution.
- Received consistent positive feedback from supervisors for attention to detail and adherence to company standards.
- Maintained a punctual attendance record while also being flexible with scheduling as needed for after-hours or weekend assignments.
Owner
The Planet Cleaning
02.2013 - 03.2015
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Coffee Barista
Dunkin' Donuts Franchising
05.2003 - 03.2005
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Colégio Francisquense - Brazil
São Francisco Do Sul12.1978
Timeline
Cleaning Assistant
American Cleaning
02.2017 - 03.2020
Owner
King of Auto Detailing
12.2016 - 02.2025
Owner
The Planet Cleaning
02.2013 - 03.2015
Coffee Barista
Dunkin' Donuts Franchising
05.2003 - 03.2005
High School Diploma -
Colégio Francisquense - Brazil