Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Rosana Garcia

Lexington,KY

Summary

Bilingual Pharmacy Technician with experience providing high-quality support in both clinical and retail pharmacy environments. Demonstrates a strong commitment to patient-centered care, regulatory compliance, and operational precision. Known for a detail-oriented approach, a dependable work ethic, and the ability to lead and collaborate effectively in fast-paced settings. Brings expertise in prescription processing, insurance resolution, inventory management, and training of pharmacy staff. Holds a Bachelor of Science in General Sciences.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Health First Bluegrass
Lexington, KY
01.2020 - Current
  • Accurately prepared, labeled, and dispensed prescription medications while maintaining patient safety and regulatory compliance.
  • Provided outstanding customer service by addressing patient inquiries, resolving prescription issues, and processing refill requests.
  • Processed insurance claims, managed billing inquiries, and coordinated with doctors and insurers to resolve cost discrepancies.
  • Supported pharmacy operations by answering phones, directing inquiries, and assisting in daily workflow management.
  • Collaborated with healthcare professionals to support medication therapy management, and ensure continuity of patient care.
  • Trained new pharmacy technicians on operational procedures, safety protocols, and customer service standards.
  • Entered and updated patient profiles, including demographics, allergies, and medication histories, using pharmacy software systems.
  • Maintained pharmacy inventory by ordering, stocking, and tracking medications, including monitoring expiration dates and storage conditions.

Head Start Pathway Specialist

Community Action Counsel
Lexington, KY
02.2016 - 01.2020
  • Assisted in program evaluation to identify needs and recommend improvements for effectiveness.
  • Maintained accurate records of client interactions and program participation for reporting purposes.
  • Collaborated with local organizations to create partnerships that address community challenges.
  • Conducted needs assessments to gather feedback and inform program development strategies.
  • Coordinated with other departments to ensure efficient workflow processes.

Pharmacy Technician

Pharmacia Lorraine
Ponce, PR
06.2004 - 11.2010
  • Accurately prepared and dispensed medications while ensuring patient safety, regulatory compliance, and maintaining up-to-date patient records.
  • Delivered exceptional customer service by addressing inquiries, resolving prescription issues, processing refills, and managing insurance claims, and billing coordination.
  • Supported pharmacy operations through inventory management, workflow assistance, and training new technicians on procedures and safety standards.

Education

M.D. - Biotechnology

Pontifical Catholic University of Puerto Rico
Ponce, PR

Bachelor of Science - General Sciences

Pontifical Catholic University of Puerto Rico
Ponce, PR
06-2013

Associate of Science - Pharmacy Technician

Interamerica University of Puerto Rico
Ponce, PR
06-2004

Skills

  • Effective bilingual communication: Spanish and English
  • Detail-oriented mindset
  • Team collaboration
  • Leadership and mentorship
  • Empathy and patient-focused service
  • Adaptability in fast-paced environments
  • Strong work ethic and dependability

Languages

English
Full Professional
Spanish
Native/ Bilingual

Certification

National Pharmacy Technician Certification from PCTB

Timeline

Pharmacy Technician

Health First Bluegrass
01.2020 - Current

Head Start Pathway Specialist

Community Action Counsel
02.2016 - 01.2020

Pharmacy Technician

Pharmacia Lorraine
06.2004 - 11.2010

M.D. - Biotechnology

Pontifical Catholic University of Puerto Rico

Bachelor of Science - General Sciences

Pontifical Catholic University of Puerto Rico

Associate of Science - Pharmacy Technician

Interamerica University of Puerto Rico

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