Rosana Garfias
Mesquite
Summary
Dynamic healthcare professional with extensive experience at North Central Surgical Hospital, specializing in patient coordination and financial processes. Demonstrates a proven ability to navigate complex computer systems while delivering exceptional customer service. Possesses strong organizational skills and excels at managing multiple projects to ensure accuracy and efficiency in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Business Office & Patient Coordinator
North Central Surgical Hospital
Dallas
01.2018 - Current
- Greet patients, guide them through check in process including verifying and updating patient information such as insurance and eligibility, demographics (spelling of name, DOB, gender, etc.) and entering into patients chart and electronic records system
- Collect and post co-payments and other out of pocket expenses from patients
- Answer calls coming into our dedicated scheduling line to coordinate appointments with doctor’s offices or call patients to book their appointment directly
- Prepare daily facility bank deposits
- Process mail for the entire facility, ensuring accurate distribution and handling
- Prepare and assist with financial assistance applications, ensuring all necessary documentation is complete
- Order office supplies and maintain adequate inventory levels
- Serve as a mentor for other office staff, providing guidance and support as needed
- Perform miscellaneous clerical duties assigned by the department manager
Medical Records Clerk
Comprehensive Spine Center
Mesquite
01.2018 - 12.2018
- Complete and send out medical bills and records with affidavits
- Keep spreadsheet current, log on and off all records and affidavit requests
- Scan and upload records and affidavits while maintaining patient confidentiality
- Check, respond to, and monitor incoming emails
- Keep attorneys informed by communicating availability or unavailability of records by fax, email or phone
Data Entry Clerk
BancTec Inc.
Irving
01.2013 - 12.2018
- Capture images of the checks and associated documentation on E-series, 7780, 50 and 150 machines
- Prepare bank deposits, general ledger postings and statements
- Reconcile accounts in a timely manner
- Key data of financial transactions into database
- Provide assistance and support to company personnel
Data Entry Clerk
First Data
Dallas
01.2011 - 12.2012
- Manage miscellaneous customer information including check dollar amounts and invoice data
Front Office Assistant
Medical Associates
Arlington
01.2010 - 12.2011
- Greet patients when they arrive at the office and provide them with any necessary paperwork and appointment information
- Answer multi-line phone system and take appointments
- Collect co-payments and other fees required prior to the office visit or treatment
- Verify insurance coverage and assist the billing department
Education
PCI Health Care Training -
PCI Health Care Training
01.2010
Mesquite Academy (HS) -
Mesquite Academy
01.2007
Skills
- Ability to navigate multiple computer systems
- 10-key numerical data entry
- High production and quality standards
- Teamwork
- Independence
- Medical and insurance terminology
- Cash handling
- Balancing
- Knowledge of Microsoft Word
- Knowledge of Excel
- Knowledge of Windows
- Knowledge of Cerner
- Knowledge of Revenue Cycle
- Ability to work in a fast-paced environment
- Ability to prioritize responsibilities
- Ability to handle multiple projects simultaneously
- Ability to make independent decisions
- Organizational skills
- Attention to detail
- Strong communication skills
- Problem-solving abilities
- Customer service skills
Timeline
Business Office & Patient Coordinator
North Central Surgical Hospital
01.2018 - Current
Medical Records Clerk
Comprehensive Spine Center
01.2018 - 12.2018
Data Entry Clerk
BancTec Inc.
01.2013 - 12.2018
Data Entry Clerk
First Data
01.2011 - 12.2012
Front Office Assistant
Medical Associates
01.2010 - 12.2011
PCI Health Care Training -
PCI Health Care Training
Mesquite Academy (HS) -
Mesquite Academy
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