Rosana GUILLIOD
Raquel
Orlando,FL
Summary
Dedicated customer service professional skilled in communication and coordination with diverse stakeholders. Proficient in managing schedules and enhancing guest experiences in fast-paced environments. Bilingual in English and Spanish, ready to deliver outstanding service as a Host/Hostess at Loews Hotels & Co.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Hoster
Hotel Pipo International
Maracay, Venezuela
01.2020 - 09.2024
- Demonstrated self-motivation by completing tasks independently and efficiently.
- Adapted quickly to fast-paced environments to meet deadlines and objectives.
- Successfully collaborated with team members while also excelling in independent tasks.
- Learned new processes rapidly and adapted to changing situations effectively.
Host/Hostess
- Greeted guests warmly and professionally upon arrival.
- Facilitated guest seating by assessing preferences and optimizing seating arrangements.
- Answered telephone calls and assisted guests with questions and requests.
- Assisted with reservations and maintained accurate guest information.
- Coordinated with servers and management to address guest needs, manage seating, and monitor wait times.
- Organized and maintained welcoming front-of-house environment to enhance guest experience.
- Worked as part of a team to provide an efficient and positive guest experience.
- [Restaurant Name] | [City, State]
Teacher / Tutor – Education & Customer Service
Various Schools & Tutoring Programs
Orlando, FL
02.2020 - Current
- Provided remote tutoring services, demonstrating strong communication, technology, and customer-service skills.
- Welcomed and communicated professionally with students, parents, coworkers, administrators, and members of the public.
- Built positive relationships through individualized support and attentive communication, enhancing student and parent engagement.
- Responded to questions and concerns promptly, professionally, and respectfully.
- Managed schedules, appointments, and assignments with accuracy and organization, ensuring timely support for students and staff.
- Coordinated daily activities and communicated with team members to streamline operations and improve team collaboration.
- Worked independently and as part of a team in busy, fast-paced environments.
- Adapted quickly to changing schedules, priorities, and individual needs.
Education
Bachelor's Studies - Foreign Language and Literature
University of Memphis
MemphisAssociate Degree - Architectural Drafting
Washtenaw Community College
Ann ArborSkills
- Guest Greeting & Guest Service
- Reservations & Scheduling
- Seating & Guest Coordination
- Telephone & In-Person Communication
- Organization & Attention to Detail
- Multitasking in Fast-Paced Environments
- Professional & Friendly Communication
- English & Spanish
- Friendly communication
- Effective Guest Interaction
- Front-of-House Coordination
- Bilingual proficiency
- Verbal communication
- Organizational skills
- Team-oriented
- Quick learner
- Flexible availability
Languages
English & Spanish
Fluent in English and Spanish
Personal Information
Title: Host / Hostess | Guest Services | Customer Service
Timeline
Teacher / Tutor – Education & Customer Service
Various Schools & Tutoring Programs
02.2020 - Current
Hoster
Hotel Pipo International
01.2020 - 09.2024
Associate Degree - Architectural Drafting
Washtenaw Community College
Host/Hostess
Bachelor's Studies - Foreign Language and Literature
University of Memphis