ROSANA IZARNOTEGUI
Summary
Goal-oriented individual, dedicated to high levels of customer satisfaction and meeting aggressive business goals. A critical thinker, experienced with specialized knowledge in customer service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Healthy Delights
05.2023 - Current
- Helped senior managers run smooth operations by independently handling day-to-day requirements
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems
- Maintained operational performance by skillfully handling opening and closing tasks
- Handled escalating problems to improve customer relations, maintain brand loyalty, and recapture lost revenue opportunities.
Bakery Worker
STELA'S KITCHEN
08.2022 - 02.2023
- Packaged freshly prepared cookies, pastries, and muffins for sale
- Helped prevent infections, bacterial spread, and cross-contamination between products with consistent cleaning
- Delivered exceptional service to every customer with unique baked goods needs
- Assisted with baking and decorating work to meet bakery demand
- Received, inspected, and stored daily bakery shipments
- Packaged, priced, and labeled products to ready items for sale
- Assisted with periodic inventories, store resets, remodels, special merchandising promotions, and special events.
Customer Service Associate
HEALTHY DELIGHTS
02.2020 - 04.2022
- Served as primary point of contact for customer inquiries and questions
- Used POS systems to calculate and complete customer orders and transactions
- Drove sales by identifying customer needs and making product and service referrals
- Interacted with customers, promoting excellent service and experiences to generate repeat business.
Customer Service Representative
Soluciones Logísticas Empresariales J&M.
01.2017 - 10.2019
- Handled customer inquiries, payments, and service requests
- Delivered fast and friendly service to handle questions and service complaints
- Enhanced customer satisfaction with fast, knowledgeable service
- Informed customers of promotions and special offers to increase sales.
Education
Bachelor's Degree - Natural Sciences
Associate - General
Skills
- Spanish proficiency
- Customer personal service
- Organizational and multi-tasking abilities
- Problem-solving skills
- Operations Management
- Task Delegation
Timeline
Assistant Manager
Healthy Delights
05.2023 - Current
Bakery Worker
STELA'S KITCHEN
08.2022 - 02.2023
Customer Service Associate
HEALTHY DELIGHTS
02.2020 - 04.2022
Customer Service Representative
Soluciones Logísticas Empresariales J&M.
01.2017 - 10.2019
Bachelor's Degree - Natural Sciences
Associate - General
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