Rosana Lomas Santana
San Jacinto ,CA
Overview
5
5
years of professional experience
Summary
Accomplished Assistant Store Manager at Dollar Tree Distribution Center, adept in operations management and customer service. Enhanced store performance by 20% through strategic merchandise displays and effective staff supervision. Proven problem-solver with strong vendor management skills, fostering positive customer experiences and driving sales growth.
Work History
Assistant Store Manager
Dollar Tree Distribution Center
03.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Mt. View High School
San Jacinto, CA06.2025
Timeline
Assistant Store Manager
Dollar Tree Distribution Center
03.2020 - Current
Mt. View High School
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Time management
- Store opening and closing
- Customer service management
- Staff supervision
- Stock management
- Employee scheduling
- Pricing and markdowns
- Mentoring and coaching
- Display setup
- Stock rotations
- Inventory counting
- Shift scheduling
- Flexible schedule
- Incident reports
- Vendor management
- Cash auditing
- Teamwork and collaboration
- Decision-making
- Operations management
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