Rosana Montilla
Mckinney
Summary
Experienced professional in quality control and safety compliance, focused on achieving operational excellence. Expert at following technical procedures precisely and collaborating as part of a team to maximize productivity and ensure a safe work
Overview
18
18
years of professional experience
Work History
Testing Operator
Wistron Greentech Corporation
McKinney
01.2026 - Current
- Testing of assets, Classification, scanning, sorting and testing of consumer electronics for resale.
- Collaborated with team members to meet daily production goals.
- Maintained clean and organized work areas for safety and efficiency.
Efulfillment Center Partner
HEB Store
Plano
01.2025 - 01.2026
- Assisted customers with inquiries and product selections in a fast-paced environment.
- Collaborated with team members to maintain store cleanliness and organization.
- Monitored inventory levels and reported shortages to management promptly.
- Ensured compliance with safety regulations during daily operations.
- Stocked shelves and ensured product displays met store standards.
Kitchen Leader
Chipotle Mexican Grill
McKinney
06.2024 - 02.2025
- Supervised kitchen staff to ensure efficient food preparation and service.
- Maintained cleanliness and organization of kitchen and work areas.
- Monitored inventory levels
- Ensured compliance with health and safety regulations in food handling.
- Collaborated with front-of-house staff to optimize customer service experience.
- Implemented quality control measures for food presentation and taste standards.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
- Oversaw food production for quality and consistency with house standards.
Credit and Collection Analyst
Sigma Group Company
Cabudare
04.2022 - 04.2024
- Managed collections process for overdue accounts to ensure timely payments.
- Developed reports on outstanding receivables to support financial forecasting.
- Collaborated with sales team to resolve customer account disputes efficiently.
- Reviewed credit limits and payment terms for existing clients regularly.
- Utilized accounting software to track payments and update customer records.
- Communicated with customers via phone and email regarding payment arrangements.
- Conducted account reconciliations to maintain accurate financial records.
- Compiled data from various sources into comprehensive reports for management review.
- Identified opportunities for process improvement within the collections department.
- Served as a liaison between customers and internal departments when resolving disputes or inquiries.
- Contacted customers by telephone, email or mail in order to collect past due balances on accounts.
- Managed workload to meet tight deadlines for credit analysis reports and loan decisioning.
Technical Assistant
Peugeot 206 Company
Barquisimeto
08.2010 - 03.2022
- Coordinated schedules for product testing and ensured compliance with safety standards.
- Assisted in the installation of hardware and software components, such as printers, scanners, and other peripherals.
- Collaborated with technicians on technical problem-solving.
- Resolved customer complaints via phone or email in a timely manner.
- Provided customer and end-user support, resolving technical issues efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Responded to customer issues to provide immediate resolution and improve retention.
- Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
Assembly Technician
Electronic Farebox Company
Barquisimeto
02.2008 - 07.2010
- Assembled electronic components for fare collection systems using hand tools.
- Conducted quality checks on finished products to ensure functionality and reliability.
- Collaborated with team members to troubleshoot assembly issues and improve operations.
- Maintained a clean and organized workspace to comply with safety standards.
- Followed assembly instructions and schematics to complete projects accurately.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Operated various hand tools and power tools to assemble components.
- Completed component assembly with minimal supervision to meet deadlines.
- Maintained detailed records of all production activities related to assembly operations.
- Performed tests on completed products to assess durability and functionality.
- Inspected incoming materials for quality before beginning assembly tasks.
Education
Bachelor of Science - Electronic Computer Engineer
University Yacambu
Venezuela06-2008
Skills
- Quality control
- Assembly practices
- Safety compliance
- Inventory monitoring
- Production efficiency
- Customer service
- Adaptability and Flexibility
- Assertive Communication and Empathy
- Ease of Learning
- Problem Solving and critical thinking
- Teamwork and collaboration
- Time Management and Organization
- Responsible and Hardworking
Timeline
Testing Operator
Wistron Greentech Corporation
01.2026 - Current
Efulfillment Center Partner
HEB Store
01.2025 - 01.2026
Kitchen Leader
Chipotle Mexican Grill
06.2024 - 02.2025
Credit and Collection Analyst
Sigma Group Company
04.2022 - 04.2024
Technical Assistant
Peugeot 206 Company
08.2010 - 03.2022
Assembly Technician
Electronic Farebox Company
02.2008 - 07.2010
Bachelor of Science - Electronic Computer Engineer
University Yacambu