Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ROSANA MONTOYA

Milpitas,CA

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

11
11
years of professional experience

Work History

Director of Housekeeping /Supervisor

Aimbridge Hospitality
Santa Clara
01.2019 - Current
  • Maximize quality of service and performance
  • Housekeeping Budget Forecasting
  • Passing BSA with 100 % score of cleanliness year 2023
  • Housekeeping Productivity 0.39% year 2023
  • Top 1 ITR for AC Hotel Brand January 2024
  • Cleanliness score GSS 91% 2023-2024
  • Ensure staff is aware and follows proper safety training protocols
  • Motivated, trained and disciplined employees to maximize performance.

Front Office Clerk

Santa Clara
06.2022 - 05.2023

Front Office Clerk

Marriott Fremont Silicon Valley
03.2018 - 01.2019

Housekeeping Supervisor

Embassy Suites
Milpitas
07.2013 - 03.2018

Education

Medical Assistant -

Institute for Business & Technology
01.2011

High School -

Benigno National High School
01.2002

Skills

  • Sales & Marketing Management
  • Communication Skills
  • Inter-Department Collaboration
  • Bilingual
  • Operations
  • Budgets
  • Scheduling Coordination
  • Staff Management
  • Supplies inventory

Accomplishments

  • Perfect Rooms Training
  • Amplify Leadership Training
  • Aspire Leadership Training
  • Ecolab Laundry Training

Timeline

Front Office Clerk

06.2022 - 05.2023

Director of Housekeeping /Supervisor

Aimbridge Hospitality
01.2019 - Current

Front Office Clerk

Marriott Fremont Silicon Valley
03.2018 - 01.2019

Housekeeping Supervisor

Embassy Suites
07.2013 - 03.2018

Medical Assistant -

Institute for Business & Technology

High School -

Benigno National High School
ROSANA MONTOYA