Rosana Murray
Browns Mills,NJ
Summary
Results-focused Supervisor with 10 years of experience leading talented sales personnel. Skilled at engaging with staff to discuss sales performance, maintain accountability, and acknowledge excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications. Seasoned Business Owner with substantial experience in strategic planning, operations management, and team leadership. Strengths include ability to identify business opportunities, develop growth strategies, and improve overall company performance. Previous roles have demonstrated significant impact through cost reduction initiatives and implementing effective business solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Owner
Cadence Fashion
Browns Mills, N.Y
01.2019 - Current
- Established marketing strategies, such as social media campaigns, to promote the business.
- Negotiated contracts with vendors for supplies and services.
- Monitored cash flow to ensure proper budgeting of resources.
- Implemented systems for tracking sales performance and analyzing data trends in order to maximize profitability.
- Conducted regular meetings with employees to review progress towards company goals.
- Determined pricing for products or services based on costs and competition.
- Conferred with customers to understand needs and finalize purchase orders.
Assistant Manager
Ft,Drum Thrift Shop
Watertown, N.Y
03.2019 - 01.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Facilitated interdepartmental communication by attending meetings or providing updates.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Implemented new procedures or systems to improve efficiency within the organization.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Monitored employee attendance records, timekeeping, and payroll information.
Sales Representative
Online Stores
Honolulu, HI
09.2017 - 05.2019
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Utilized professional sales techniques to persuasively communicate with clients.
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
- Devised and implemented product strategies for filling market gaps and driving consistent sales.
- Established beneficial professional networks and partnerships to gain insight and campaign support resulting in long-term business relationships.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Assistant Store Manager
Guess
El Paso, TX
12.2012 - 05.2017
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Monitored security and handled incidents calmly.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Assisted Manager in interview process of prospective employees and provided feedback.
- Acted as point of contact for vendor collaboration for contracted services.
Supervisor
Gertrude Hawk Chocolates
Watertown, NY
08.2009 - 08.2012
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Built, managed and coached insourced and outsourced team, implementing training programs to improve efficiency and productivity.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Manager
Maurices
Watertown, N.Y
02.2006 - 07.2009
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Spanish Teaching Assistant
Hanau Middle school
Hanau, Germany
06.2006 - 05.2007
- Organized classroom, placing books back on shelves to keep areas well-maintained and organized.
- Tutored and supported students individually and in groups of up to 4 by reteaching and reviewing lesson concepts.
- Cleaned and organized classrooms, materials and supplies to support maximum efficiency.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Arranged and led activities for students, including supervising and observing them.
- Distributed and collected tests and homework to collate and prepare for grading.
- Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Supervised 26 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
- Marked homework assignments, tests and special projects to communicate grading.
- Assisted teachers with lesson preparation and curriculum implementation.
- Managed daily attendance and reported absences and tardies to office for parental notification.
Associate
Agaci
El Paso, TX
09.2003 - 02.2006
- Maximized customer interactions by promptly identifying needs and wants.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated new hires on company policies and procedures by designing and developing training program.
- Evaluated patient histories, complaints and current symptoms to understand conditions and begin diagnostic processes.
- Increased customer satisfaction by 35% within department.
- Maintained organized, presentable merchandise to drive continuous sales.
Education
HHA Certified - Home Health Aide
Care Givers
Watertown NY4 2012
Human Resource Management - Human Resources Management
Syracuse University
Syracuse, NY04-2020
High School Diploma -
Andress High School
El Paso, TX07-2002
Volunteer Certificate - Volunteer
BOSS
Germany2 2006
Skills
- Excellent customer service
- Customer service
- Fluent in English
- Fluent in Spanish
- Supervisor
- Teacher Assistant
- Employee performance evaluations
- Sales growth
- Staff Management
- Consulting
- Training
- Volunteer for special kids through BOSS
- Recruiting and Interviewing
- Customer Service
- Sales oversight
- Policies and Procedures Development
- Strategic Decision-Making
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Earned certification in Cardiopulmonary Resuscitation.
- Coordinated with lead teacher to create age-appropriate lesson plans for students with special needs.
- Observed students and documented social, emotional, motor skill and intellectual developments.
Certification
- First Aid/CPR Certified
Languages
Spanish
Professional
English
Professional
References
References available upon request.
Timeline
Assistant Manager
Ft,Drum Thrift Shop
03.2019 - 01.2021
Business Owner
Cadence Fashion
01.2019 - Current
Sales Representative
Online Stores
09.2017 - 05.2019
Assistant Store Manager
Guess
12.2012 - 05.2017
Supervisor
Gertrude Hawk Chocolates
08.2009 - 08.2012
Spanish Teaching Assistant
Hanau Middle school
06.2006 - 05.2007
Manager
Maurices
02.2006 - 07.2009
Associate
Agaci
09.2003 - 02.2006
HHA Certified - Home Health Aide
Care Givers
Human Resource Management - Human Resources Management
Syracuse University
High School Diploma -
Andress High School
Volunteer Certificate - Volunteer
BOSS
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