Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Rosana Perez

Palm Springs

Summary

Dedicated and compassionate Registered Behavior Technician (RBT) with a strong foundation in Applied Behavior Analysis (ABA) principles and techniques. Eager to leverage training and hands-on experience in supporting individuals with autism and developmental disabilities in achieving their personal goals. Skilled in implementing behavior intervention plans, collecting data, and collaborating with multidisciplinary teams. Committed to fostering positive relationships with clients and their families while providing a supportive and encouraging environment. Ready to contribute to a dynamic team and make a meaningful impact in the lives of clients. Willing to relocate to: Palm Springs, FL

Overview

11
11
years of professional experience
1
1
Certification

Work History

Office Manager

Facility Health Care
11.2023 - Current
  • Claims Processing: Review, prepare, and submit insurance claims to ensure accuracy and completeness. This includes verifying patient information, medical codes, and insurance details.
  • Documentation Management: Maintain and organize patient records, insurance documentation, and claims files. Ensure that all documents are up-to-date and compliant with regulations.
  • Communication: Serve as a point of contact for patients, healthcare providers, and insurance companies. Answer inquiries regarding claims status, billing questions, and insurance policies.
  • Follow-Up: Track pending claims and follow up with insurance companies and healthcare providers to resolve any issues or discrepancies.
  • Billing Support: Assist in billing processes, including generating invoices and ensuring timely payment from insurance providers.
  • Regulatory Compliance: Stay informed about healthcare regulations and insurance policies to ensure that the facility complies with all legal requirements.
  • Data Entry: Input and update information in electronic health record (EHR) systems or other database systems to maintain accurate records.
  • Reporting: Generate reports on claims status, denials, and payments for management review.
  • Customer Service: Provide excellent support to patients and healthcare staff, addressing concerns and providing information about coverage and claims processes.
  • Training and Support: Assist in training new staff members on claims processing procedures and software applications.

Insurance Customer Service Representative

Insurise Insurance
09.2016 - 10.2023
  • Took incoming phone calls and explained the value of the product to potential customers while also providing support to current policyholders.
  • Verified and updated customer contact information to build and maintain an accurate customer database.
  • Met and consistently exceeded revenue quotas by promoting products and services during routine calls.
  • Determined whether papers were appropriate to protect the organization and reduce risk.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Ensured that insurance benefits were verified in a timely manner prior to any patient procedures or appointments.
  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.

Executive Assistant

Medical Consultants of South-Florida
09.2015 - 09.2016
  • Used QuickBooks to create invoices, reports, and other deliverables on a monthly basis.
  • Increased team productivity by keeping supplies organized and well-stocked.
  • Was in charge of assigning executive tasks as well as managing complex calendars and administrative functions.
  • Processed travel expenses and reimbursements for the 10-member executive team and senior management group.
  • Was in charge of all reporting, meeting and event planning.
  • Provided confidential administrative support to the executive team and board members.
  • Organized and ran meetings and events, as well as attending meetings to take minutes.
  • Managed schedules, events, and travel plans for conferences, meetings, and seminars, as well as domestic and international trips for 10 executives.
  • Organized the legalization of documents and placed an order for courier services.
  • Provided auditors with assistance, collaboration, and clerical support throughout the review process.
  • Managed senior leadership's calendars and scheduled appointments.
  • Compiled and analyzed sales and marketing reports and provided executive summaries for marketing executives.
  • Was in charge of the board of directors', principals', consultants', and key managers' administrative functions.

Bank Teller

PNC Bank
01.2014 - 08.2015
  • Completed highly accurate, high-volume money counts using both manual and machine-driven methods.
  • Logged cashier's checks and other transactions to keep account records accurate.
  • Maintained strict financial controls by keeping funds secure and transferring funds accurately.
  • Turned in any excess cash to keep the drawer secure.
  • Greeted customers with enthusiasm and provided dedicated service throughout the transaction.
  • Promoted products or services to each customer to consistently meet sales targets.
  • Was able to provide customer records on demand, such as account statements and check copies.
  • Took mutilated money out of circulation.
  • Assisted customers with opening or closing accounts, filling out loan applications, and enrolling in new services.
  • Sold and cross-sold bank products to new and existing customers.

Education

GED -

Forest Hill Community High School
West Palm Beach, FL
01.2007

Skills

  • Customer service
  • Microsoft Office
  • Team Leadership Medical terminology knowledge Interpersonal and written communication Team liaison Self-motivated Money handling abilities
  • Office management
  • Organizational skills
  • Office administration

Certification

RBT Certification May 2025 to May 2026

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Office Manager

Facility Health Care
11.2023 - Current

Insurance Customer Service Representative

Insurise Insurance
09.2016 - 10.2023

Executive Assistant

Medical Consultants of South-Florida
09.2015 - 09.2016

Bank Teller

PNC Bank
01.2014 - 08.2015

GED -

Forest Hill Community High School

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