Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Rosana Rios

Bryan

Summary

Compassionate healthcare professional with expertise in medical assistance, recognized for high productivity and efficient task execution. Specialized skills include patient care, medical record management, and clinical procedures. Strong communication and teamwork abilities enhance patient experiences and support healthcare teams effectively.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

St. Joseph
College Station
02.2025 - Current
  • Greet and check in patients, ensuring accurate collection of demographic, insurance information, obtaining authorizations, and collecting deposits and co-payments.
  • Schedule patient appointments, coordinating with healthcare providers to optimize scheduling efficiency.
  • Maintain electronic medical records (EMR) system accuracy by updating patient information and documenting interactions.
  • Ensure compliance with HIPAA regulations when handling sensitive patient information.
  • Participate in training sessions to stay updated on changes in policies, procedures, and insurance guidelines.

Part-Time Caregiver

Comfort Keepers
College Station
07.2024 - Current
  • Provide compassionate care and support to elderly clients, ensuring their safety, comfort, and well-being.
  • Maintain a clean and organized living environment for clients by performing light housekeeping duties.
  • Provide companionship and emotional support to alleviate feelings of loneliness or isolation.
  • Implement fall prevention strategies by removing hazards from the environment.
  • Document daily observations, including changes in behavior or health conditions.
  • Prepare meals according to dietary requirements and assisted with feeding when necessary.

Medical Assistant

GoodLife Family Medicine
College Station
08.2023 - 12.2024
  • Assisted the physician in patient examinations, procedures, and treatments.
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies.
  • Assisted physician with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Performed basic laboratory tests, including collecting specimens and conducting routine tests.
  • Maintained an inventory of medical supplies and equipment to ensure availability when needed.
  • Collaborated with insurance companies to verify coverage eligibility for patients' medical services.
  • Coordinated referrals to specialists or other healthcare providers, based on physician recommendations.
  • Supported front desk operations by greeting patients, checking them in and out, and managing phone calls efficiently.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations.

Multilingual HealthCare Representative

Kelsey Seybold Contact Center
College Station
03.2023 - 08.2023
  • Managed a high volume of incoming calls in a fast-paced environment, consistently meeting or exceeding call handling metrics
  • Provided exceptional customer service to patients and their families, addressing inquiries, resolving issues, and ensuring a positive experience
  • Collaborated with healthcare providers to coordinate appointments, referrals, and authorizations for medical procedures
  • Resolved escalated customer complaints promptly and professionally, finding satisfactory solutions while maintaining positive relationships
  • Demonstrated empathy towards distressed callers while efficiently addressing their concerns within established guidelines

Patient Care Technician (PCT)

Integrity Urgent Care
Bryan
06.2020 - 03.2023
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Administered medications under the direction of healthcare professionals
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Managed patient medical records by accurately documenting information in electronic health record systems
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Maintained inventory of medical supplies and equipment to ensure availability when needed
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Participated in staff meetings to discuss updates on policies, procedures, or changes in healthcare regulations
  • Contributed to a positive work environment through effective communication with colleagues
  • Aided in training new medical assistants on office protocols and clinical procedures
  • Closely monitored inventory levels of vaccines or medications requiring special storage conditions
  • Responded quickly during emergencies or urgent situations within the clinic setting
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations

Patient Care Technician (PCT)-ICU

Baylor Scott-White Medical Center
College Station
08.2022 - 01.2023
  • Provided direct patient care, including bathing, grooming, and feeding assistance
  • Assisted with transferring patients in and out of beds or wheelchairs
  • Prepared and maintained patient rooms by ensuring cleanliness and stocking necessary supplies
  • Assisted in the implementation of patient care plans as directed by healthcare professionals
  • Responded promptly to call lights and requests for assistance from patients
  • Ensured compliance with infection control protocols during all patient interactions
  • Supported patients' emotional well-being through active listening and compassionate communication
  • Provided comfort measures such as positioning pillows, blankets, or adjusting room temperature as needed

Medical Assistant (MA)

Paull Allergy & Asthma Clinic
Bryan
03.2017 - 06.2019
  • Administered allergy tests, including skin prick tests and intradermal tests, to identify specific allergens affecting patients
  • Administered immunotherapy treatments such as allergy shots or sublingual tablets under the supervision of a physician
  • Monitored patient response to immunotherapy treatments and adjusted dosage as necessary for optimal results
  • Assisted in the coordination of allergy clinics, including scheduling appointments, managing patient flow, and maintaining medical records
  • Maintained accurate documentation of patient assessments, treatments administered, medication dosages given, and any adverse reactions observed
  • Counseled patients on proper use of prescribed medications for symptom relief or prevention of allergic reactions
  • Instructed patients on how to properly use auto-injectable epinephrine devices (e.g., EpiPen) in case of severe allergic reactions
  • Maintained inventory of allergy testing supplies, medications, and equipment, ensuring availability when needed and coordinating restocking efforts as necessary

Medical Assistant (MA)

Texas Avenue Medical Clinic
Bryan
01.2014 - 03.2017
  • Assisted physicians and nurses in patient examinations, procedures, and treatments
  • Prepared examination rooms by ensuring cleanliness and stocking necessary supplies
  • Took vital signs such as blood pressure, temperature, pulse rate, and respiratory rate accurately
  • Administered medications under the direction of healthcare professionals
  • Performed basic laboratory tests including collecting specimens and conducting routine tests
  • Scheduled appointments for patients, coordinating with other departments as needed
  • Provided exceptional customer service to patients by addressing inquiries and concerns promptly and professionally
  • Educated patients on medication instructions, post-treatment care, and preventive measures
  • Assisted with minor surgical procedures by preparing sterile equipment and assisting during the procedure itself
  • Coordinated referrals to specialists or other healthcare providers based on physician recommendations
  • Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality at all times
  • Served as a liaison between patients/families and healthcare providers to facilitate smooth communication flow
  • Maintained a clean and organized work area to ensure safety and efficiency in daily operations

Education

Medical Assistant Certificate -

Sanford Brown College
Houston, TX
02.2014

High School Diploma -

Bryan High School
Bryan, TX
05.2008

Skills

  • Multilingual communication
  • Patient care
  • Patient registration
  • Insurance verification
  • HIPAA compliance
  • Effective communication
  • Compassionate care
  • Time management
  • Electronic health records
  • Medical terminology

Languages

Spanish
Professional
English
Professional

References

References available upon request.

Timeline

Patient Access Representative

St. Joseph
02.2025 - Current

Part-Time Caregiver

Comfort Keepers
07.2024 - Current

Medical Assistant

GoodLife Family Medicine
08.2023 - 12.2024

Multilingual HealthCare Representative

Kelsey Seybold Contact Center
03.2023 - 08.2023

Patient Care Technician (PCT)-ICU

Baylor Scott-White Medical Center
08.2022 - 01.2023

Patient Care Technician (PCT)

Integrity Urgent Care
06.2020 - 03.2023

Medical Assistant (MA)

Paull Allergy & Asthma Clinic
03.2017 - 06.2019

Medical Assistant (MA)

Texas Avenue Medical Clinic
01.2014 - 03.2017

Medical Assistant Certificate -

Sanford Brown College

High School Diploma -

Bryan High School

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