Rosand Edwards-Konate
Brooklyn
Summary
Developed skills in fast-paced financial environment, focusing on accuracy and efficiency. Transitioning into new field with strengths in managing financial transactions and ensuring timely collections. Seeking to leverage these transferable skills in new, dynamic setting.
Positive, upbeat individual with knack for accuracy and efficiency. Knowledgeable about financial transactions and accounts management, demonstrating proficiency in data entry and reconciliation. Capable of ensuring timely collections and contributing to streamlined financial processes.
Positive, collaborative, and solutions-oriented professional with strong organizational and leadership skills. Possesses comprehensive understanding of team dynamics and project management, along with expertise in conflict resolution and performance optimization. Committed to fostering productive work environment and driving team success.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
28
28
years of professional experience
Work History
Accounts Receivable Clerk
Achim Importing Inc
03.2019 - 08.2024
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Coordinated with other departments to ensure accurate application of payments, credits, and adjustments to client accounts.
- Assisted in annual audit preparation, ensuring accurate representation of accounts receivable records and compliance with accounting standards.
Supervisor/Call Center Customer Service Representative
Legends Limousine
08.1999 - 01.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Worked closely with supervisors to identify areas of improvement in the call center processes that led to enhanced productivity levels among operators.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Maintained accurate records of calls placed and received.
- Processed customer payments for timely, accurate order fulfillment.
- Connected callers with appropriate professional, department, or business.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Addressed customer inquiries promptly, resulting in increased efficiency of overall call management process.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
Assistant Manager/ Phone Operator
MBA Car & Limousine Inc.
05.2005 - 12.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Child Care / Tutor and Mentor
P.S 321
01.1997 - 08.1999
- Provided homework assistance using specific curriculum and materials.
- Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
- Provided constructive feedback on assignments, helping students improve their writing and problem-solving skills.
- Mentored and coached students with focus on developing independence and self-confidence.
- Conducted review sessions to help students prepare for tests.
Education
Bachelor Degree - Human Services Major (Child and family welfare)
New York City College of Technology
Brooklyn, N.YAssociate Degree - Human Services Major (Mental Health)
LaGuardia Community College
Long Island City, N.YHigh School - Criminal Law Major
John Jay High School
Brooklyn, N.Y06.1998
Skills
- Collections
- Training and mentoring
- Customer support
- Money handling
- Empathy and patience
- Invoice processing
- Goal oriented
- Customer satisfaction
- Team motivation
- Time management
- Creative thinking
- Call center customer service
- Office administration
- Collaboration and teamwork
Languages
English
Full Professional
Timeline
Accounts Receivable Clerk
Achim Importing Inc
03.2019 - 08.2024
Assistant Manager/ Phone Operator
MBA Car & Limousine Inc.
05.2005 - 12.2008
Supervisor/Call Center Customer Service Representative
Legends Limousine
08.1999 - 01.2019
Child Care / Tutor and Mentor
P.S 321
01.1997 - 08.1999
Associate Degree - Human Services Major (Mental Health)
LaGuardia Community College
High School - Criminal Law Major
John Jay High School
Bachelor Degree - Human Services Major (Child and family welfare)
New York City College of Technology
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