Summary
Overview
Work History
Education
Skills
Timeline
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Rosanda White

Greenwell Springs,LA

Summary

Diligent member support specialist with proven track record of enhancing customer interactions and satisfaction. Successfully implemented initiatives to streamline customer support processes, leading to improved client retention. Demonstrated strong problem-solving abilities and effective communication skills in fast-paced environments.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Customer experience specialist/Technical Support Agent

Teleperformance
09.2021 - 07.2024
  • Responded to 50+ customer inquiries per day via phone, email, and chat
  • Resolved 95% of customer complaints on the first call
  • Improved customer satisfaction ratings by 15% through proactive issue resolution
  • Offer comprehensive computer and system support via calls and correspondence, achieving high levels of customer satisfaction
  • Assist customers with troubleshooting, effectively identifying technical issues within their systems
  • Instruct customers on resolving identified technical problems, ensuring a clear understanding of the steps involved

Secretary Specialist/Long-Term Care

Louisiana Department of Health/West Staff
06.2019 - 10.2019
  • Managed accurate data entry and verification of client addresses, ensuring timely updates to Medicaid records and maintaining the integrity of client information
  • Coordinated the scanning and uploading of documents, conducted metadata entry, and assisted in monitoring client eligibility, contributing to the efficiency of document handling processes

Administrative Assistant Extern

Delta College of Arts & Technology
04.2018 - 05.2018
  • Managed daily admissions lead reports and facilitated communication by handling phone calls, producing correspondence, and maintaining organized filing systems
  • Supported Career Services through the creation of scheduled reports and ensured confidentiality in processing sensitive information

Education

No Degree - Business Office Administration

Delta College of Arts And Technology
Baton Rouge, LA
05-2018

Skills

  • Tier one tech support
  • Salesforce
  • Slack
  • Exceptional written and verbal communication skills
  • Problem Solving, Organizational Skills, Communication, Customer Service, Documentation
  • Call center operations
  • Transaction processing
  • Data management
  • Remote office availability
  • Understanding customer needs
  • Customer service
  • 50 wpm typing speed
  • Problem resolution
  • LiveChat messaging
  • Order fulfillment
  • Account updates
  • Professional telephone demeanor
  • Customer data confidentiality
  • Inbound call management

Timeline

Customer experience specialist/Technical Support Agent

Teleperformance
09.2021 - 07.2024

Secretary Specialist/Long-Term Care

Louisiana Department of Health/West Staff
06.2019 - 10.2019

Administrative Assistant Extern

Delta College of Arts & Technology
04.2018 - 05.2018

No Degree - Business Office Administration

Delta College of Arts And Technology

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Rosanda White