Rosandra Gill
Ferguson ,MO
Overview
40
40
years of professional experience
Work History
Customer Services Representative
Uhaul Moving And Storage
01.2021 - Current
- Delivered exceptional customer support, resolving inquiries and complaints efficiently.
- Assisted customers with rental agreements, ensuring clarity and satisfaction throughout the process.
- Enhanced operational efficiency by streamlining check-in procedures for moving equipment.
- Trained new staff on customer service protocols and best practices to ensure consistent service quality.
- Collaborated with team members to maintain accurate inventory levels of rental equipment and supplies.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mail Clerk
Securitas (Boeing)
01.2016 - Current
- Facilitator for filing and mail disbursement of single site location
- Assist with phone and data entry/customer service
- Lead overseer of Boeing mail and package delivery
Data Entry Clerk
HITS Scanning Solutions
01.2015 - 01.2016
- Prep assigned client charts and documents
- Index patient documents using company software system
- Adhere to assigned daily task
Operation Specialist/Office Clerk III
Wells Fargo Advisors
01.2006 - 01.2014
- Assist with Account/Error prepping
- Facilitate individual/company paperwork transfers
- Assist with daily office procedures, document scanning and daily production goals
Mail Clerk
Barnes Jewish Hospital
01.2001 - 01.2006
- Facilitator for filing and mail disbursement
- Assist with phone and data entry/customer service
- Overseer of hospital mail and package delivery
Mail Room Coordinator
St. John Mercy Medical Center
01.1989 - 01.2001
- Facilitate/Oversee mail room staff
- Assist with filing/mail delivery
- Coordinate data entry/mail orders
Floor Supervisor
Holiday Inn West
01.1986 - 01.1989
- Prep daily itinerary for shift crew
- Supervise staff
- Manage customer service/complaints
Education
Secretarial
Florissant Valley Community College
Saint Charles, Missouri05.1990
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Berkeley Senior High School
St. Louis, Missouri01.1982
Skills
- Assisted customers with inquiries and issues to enhance satisfaction Provided support in resolving product-related concerns Facilitated communication between customers and service teams
- Facilitated effective communication through active listening techniques
- Applied analytical skills to evaluate complex problems and develop effective solutions
- Executed accurate data entry processes to ensure information integrity
- Demonstrated advanced proficiency in various computer applications and software tools
- Assisted in data entry and analysis using Microsoft Excel Supported team members in creating spreadsheets for project tracking Contributed to the organization of data for reporting purposes
Timeline
Customer Services Representative
Uhaul Moving And Storage
01.2021 - Current
Mail Clerk
Securitas (Boeing)
01.2016 - Current
Data Entry Clerk
HITS Scanning Solutions
01.2015 - 01.2016
Operation Specialist/Office Clerk III
Wells Fargo Advisors
01.2006 - 01.2014
Mail Clerk
Barnes Jewish Hospital
01.2001 - 01.2006
Mail Room Coordinator
St. John Mercy Medical Center
01.1989 - 01.2001
Floor Supervisor
Holiday Inn West
01.1986 - 01.1989
Secretarial
Florissant Valley Community College
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Berkeley Senior High School