Rosanel M. Ellis
Lauderhill,FL
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
Work History
Hews cleaning services, Ritz Carlton
01.2022 - 06.2024
- Provide professional cleaning services at residential, commercial business, offices, and resorts
- Routing mopping, dusting, sweeping, vacuuming is also responsible for inspections.
- Provided excellent customer service to ensure guest satisfaction levels were met.
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
Housekeeping Room Attendant
Holiday Inn
, Panama
03.2021 - 12.2021
- Provide the Guest with the best treatment that is required by management, and make sure the room is done on time before the Guest is back from touring
- Communication skills are one of the most important things is required, the potential I have working in hotels helps me a lot with new employees to help teach them daily so that moment they assist our Guests, the Guest can provide that word of mouth to their friends and family.
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
Customer Service Representative
Ibex Call Center – Amazon
07.2019 - 01.2021
- Take customers' calls and provide accurate information and satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patients assistance and support
- Call customers to follow up on their package or plan that amazon offers also inform them about the company new products.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Call Center Representative
Accedo Technology’s, Kohls
, Nicaragua
12.2016 - 04.2019
- Working for Kohls was one of my great experiences and my first experience also working in the call center industry, is the best sentiment associated with a company's ability to provide a positive experience to their customers
- It is a range of one–on–one interactions from me to the customer issue, providing help by guiding true placing an order making a payment, or making an exchange by returning an item back providing satisfaction to my customer.
Education
Bluefields Indian & Caribbean University (BICU)
11.2012
Educations
San Marcos High School
12.2010
Skills
- Excellent Communication
- Data Entry
- Multitasking Abilities
- Written Communication
- Computer Skills
- Leadership
- Organization and Time Management
- Communication
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Hews cleaning services, Ritz Carlton
01.2022 - 06.2024
Housekeeping Room Attendant
Holiday Inn
03.2021 - 12.2021
Customer Service Representative
Ibex Call Center – Amazon
07.2019 - 01.2021
Call Center Representative
Accedo Technology’s, Kohls
12.2016 - 04.2019
Bluefields Indian & Caribbean University (BICU)
Educations
San Marcos High School
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