Rosangel De La Paz
Springfield,Massachusetts
Summary
Devoted and diligent cashier with expertise handling transactions and helping clients. Committed to resolving problems, responding to inquiries from clients, and calling clients. Imaginative problem-solver with strong customer service skills.
Candidate who is reliable and well-organized, adept at handling several tasks at once while maintaining a cheerful disposition. Readiness to accept more duties in order to achieve group objectives.
Overview
9
9
years of professional experience
Work History
Cashier
Home Depot
03.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
Team Member
Taco Bell Restaurant
07.2020 - 12.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted with inventory counts and stocking of merchandise.
Rehab Technician
ATI Physical Therapy
09.2018 - 12.2018
- Provided ADL, functional mobility, ROM and strength therapies under supervising therapist.
- Organized therapy services, programs and activities to support treatment goals.
- Facilitated patient family and staff education to report treatment progress.
- Transported patients to and from therapy area for assessment and treatment.
- Maintained gym equipment and supplies to promote efficient working condition.
- Maintained cleanliness and sanitation of clinic or treatment environment.
- Prepared for sessions by setting up patient treatment areas and equipment.
- Utilized gait belts, lifts, or slings to safely move and transfer patients.
- Performed therapeutic massage, hot-cold packs placement, or electrical stimulation under direction of physical therapist.
Cooking Intern
Putnam Pride Restaurant/ Putnam Bistro
03.2015 - 01.2018
- Cleaned kitchen counters, refrigerators, and freezers.
- Maintained food safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Prepared and served various food items in fast-paced environment.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Planned menus for different events, seasons and customer requests.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Window cleaner
New England Farm Workers
07.2016 - 08.2016
- Cleaned interior and exterior of commercial and residential windows using industry-standard techniques, chemicals and equipment.
- Employed modern cleaning methods to produce clean results without chemical detergents to protect environment.
- Observed and adhered to industry and worksite safety regulations to avoid accidents or injuries.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
Education
Bachelor of Science - Occupational Therapy
American International College
Springfield, MA05.2023
Skills
- Team Management
- Menu Inquiries
- Restocking Items
- Safety Methods
- Rehabilitation Techniques
- Customer Assistance
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Home Depot
03.2023 - Current
Team Member
Taco Bell Restaurant
07.2020 - 12.2021
Rehab Technician
ATI Physical Therapy
09.2018 - 12.2018
Window cleaner
New England Farm Workers
07.2016 - 08.2016
Cooking Intern
Putnam Pride Restaurant/ Putnam Bistro
03.2015 - 01.2018
Bachelor of Science - Occupational Therapy
American International College
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