Rosangela Da Silva
Fort Riley ,KS
Summary
Dynamic and engaging professional with a proven track record in customer service and stress management, honed across roles at Brasilia Grill Restaurant and other esteemed establishments. Excelled in high-volume dining settings, leveraging serving expertise and hospitality skills to enhance guest satisfaction. Adept at recipe memorization and anticipating guest needs, consistently delivering exceptional dining experiences.
Overview
4
4
years of professional experience
Work History
Cashier Assistant
AAFES - Army and Air Force Exchange Service
Fort Riley, KS
03.2024 - 09.2024
- Greeted customers and provided assistance in locating items.
- Provided accurate cash register operations, including accepting payments and providing change.
- Received payment by cash, check, credit cards, vouchers or automatic debits in the transactions.
- Organized and maintained the inventory of products on store shelves.
Driver
Domino's Pizza
Fort Riley, KS
03.2024 - 04.2024
- Delivered packages to customers in a timely and efficient manner.
- Helped staff organize and clean backstage.
Bartender and Waitress
Brasilia Grill Restaurant
Newark, NJ
01.2021 - 11.2023
- I welcomed the clients and guaranteed a nice atmosphere for them daily.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- I presented the menu, garnishes, ingredients, and preparation methods, and answered questions regarding the items. I explained the menu items, describing ingredients and cooking methods upon request.
- Stayed informed about daily specials, new menu items, promotions.
- I offered suggestions and took orders for food and beverages accurately, and in a timely manner.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Checked food before serving it to customers.
- Handle cash transactions, and process credit card payments accurately on the cash register; operate point-of-sale system to input orders, split bills, and calculate totals.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Cleaned tables and chairs to prepare dining area for next customers.
- Communicated effectively with kitchen staff and the head chef regarding customer allergies, special requests, and to ensure timely preparation and delivery of orders.
- Collaborated with hosts and bussers as a team.
- Trained new employees on restaurant procedures and plating techniques to perform their duties.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Medical Assistant And Billing And Coding Certification - Health Administration
Tyler Junior College
Troup, TX02-2025
Bachelor of Science - Communications
Sao Judas Tadeu University
Sao Paulo, Brazil12-2005
High School Diploma -
Newton Espirito Santo Ayres
Sao Paulo, Brazil12-1998
Skills
- Customer service
- Stress management
- High-volume dining
- Serving expertise
- Hospitality and accommodation
- Recipe and menu memorization
- Anticipating guest needs
Languages
English
Advanced (C1)
C1
Spanish
Advanced (C1)
C1
Portuguese
Proficient (C2)
C2
Timeline
Cashier Assistant
AAFES - Army and Air Force Exchange Service
03.2024 - 09.2024
Driver
Domino's Pizza
03.2024 - 04.2024
Bartender and Waitress
Brasilia Grill Restaurant
01.2021 - 11.2023
Medical Assistant And Billing And Coding Certification - Health Administration
Tyler Junior College
Bachelor of Science - Communications
Sao Judas Tadeu University
High School Diploma -
Newton Espirito Santo Ayres
Similar Profiles
Ester WilsonEster Wilson
Cashier's Assistant, Sales Associate at AAFES Army And Air Force Exchange ServiceCashier's Assistant, Sales Associate at AAFES Army And Air Force Exchange Service
Patrick MesaPatrick Mesa
Store Manager (Branch W/ Gas) at Army & Air Force Exchange Service, AAFESStore Manager (Branch W/ Gas) at Army & Air Force Exchange Service, AAFES
Travis HatfieldTravis Hatfield
Facility Management Assistant at Army Air Force Exchange Service, AAFESFacility Management Assistant at Army Air Force Exchange Service, AAFES