Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

ROSANGELA DOS SANTOS

West Palm Beach,FL

Summary

Results-driven individual with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.

Overview

31
31
years of professional experience

Work History

Owner/CEO

Joe's Tire Mart
01.2019 - 01.2021
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed day-to-day business operations
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
  • Trained and motivated employees to perform daily business functions
  • Developed key operational initiatives to drive and maintain substantial business growth
  • Consulted with customers to assess needs and propose optimal solutions
  • Trained and developed team members to build human capital
  • Aligned branding initiatives and sales strategies with client goals.

Loan Processor Supervisor

NLC Of Florida Inc
03.2003 - 02.2009
  • Reviewed financial statements and contacted institutions and customers to clarify details
  • Maintained long-term relationships with customers to provide best-in-class customer service
  • Worked with customers in person and via telephone to answer questions, process transactions and resolve issues
  • Handled any conditions sent from underwriting departments
  • Collaborated with stakeholders to manage loan files and databases and prepare general correspondence
  • Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes
  • Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.

Owner/CEO

Flavors Of Brazil Inc
06.2009 - 08.2018
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances
  • Spearheaded menu and staff development through detailed training and facilitation of staff meetings
  • Sourced vendors, negotiated contracts and managed efficient deliveries of high-quality supplies
  • Purchased adequate quantities of food, beverages, equipment and supplies
  • Developed, implemented and managed business plans to promote profitable food and beverage sales
  • Reviewed pricing and ordered food ingredients, kitchen appliances and supplies
  • Set employee schedules, delegated work and monitored food quality and service performance
  • Managed payroll, daily deposits and cost controls
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
  • Designed catering menus for events containing ethnic food options to meet needs of diverse customer base
  • Catered several events from weddings to business meetings.

Customer Service Supervisor

Vigo Money Transfers
01.1993 - 09.2000
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team
  • Established and updated work schedules to account for changing staff levels and expected workloads
  • Assessed personnel performance and implemented incentives and team-building events to boost morale
  • Exceeded goals through effective task prioritization and great work ethic
  • Identified issues, analyzed information and provided solutions to problems
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Account Manager

RNR Tire Express
04.2023 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Educated clients on new products or services to increase customer engagement with brand.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Collaborated with sales team to identify potential upsell opportunities and expand client base.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
  • Streamlined internal processes for better efficiency in account management tasks.

Education

High School Diploma -

Escola Estadual Presidente Prudente

Master Of Management - Business Management

WGU
Online
01.2011

Skills

  • Team Oversight and Teamwork
  • Coaching and mentoring
  • Business planning
  • Human Resource Management
  • Operations management
  • Customer satisfaction
  • Staff Management
  • Teamwork
  • Fluent in Portuguese, Spanish, and Italian
  • Verbal and written communication

Timeline

Account Manager

RNR Tire Express
04.2023 - Current

Owner/CEO

Joe's Tire Mart
01.2019 - 01.2021

Owner/CEO

Flavors Of Brazil Inc
06.2009 - 08.2018

Loan Processor Supervisor

NLC Of Florida Inc
03.2003 - 02.2009

Customer Service Supervisor

Vigo Money Transfers
01.1993 - 09.2000

High School Diploma -

Escola Estadual Presidente Prudente

Master Of Management - Business Management

WGU

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