Rosangela Grado
Beloit
Summary
I am eager to learn and figure out new situations with work.I thoroughly enjoy meeting new people and I adapt to new workplaces quite quickly. I am a really patient person, and no matter the job I will do it with a smile.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
12
12
years of professional experience
Work History
Cashier/Phones person
Vince’s Pizzeria
Monroe, WI
05.2014 - Current
- It is a family-owned restaurant, I know how to do everything here if I need to. I learned how to work independently and as a team here.
- Assisted customers with menu selections to ensure satisfaction and repeat business.
- Handled cash and credit transactions accurately, minimizing discrepancies.
- Collaborated with team members to streamline order fulfillment during peak hours.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Monitored inventory levels, notifying management of restocking needs effectively.
- Trained new staff on cash handling procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
Childcare Volunteer
Brother Dutton Daycare
Beloit, WI
10.2015 - 06.2019
- Assisted children with daily activities, fostering a supportive and engaging environment.
- Organized educational games and activities to promote social interaction and learning.
- Monitored children's behavior, ensuring safety and adherence to guidelines.
- Collaborated with team members to create inclusive programming for diverse age groups.
- Maintained cleanliness and organization of play areas and materials for optimal use.
- Adapted activities based on individual children's interests and developmental levels.
- Provided emotional support to children, helping them build confidence in social settings.
- Supervised children of various ages on playground and field trips.
- Served as positive role model, promoting healthy interpersonal behaviors.
- Provided a safe and nurturing environment for children to learn and grow through various educational activities.
Volunteer
YMCA Child Development Center
Beloit, WI
10.2018 - 06.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Assisted in daily activities, ensuring safety and engagement for children.
- Organized materials and resources for various activities, enhancing operational efficiency.
- Monitored children's behavior, promoting conflict resolution and social skills development.
- Provided emotional support to children, facilitating comfort and security during transitions.
- Maintained cleanliness and organization of play areas to promote a healthy environment.
- Assisted with naptime routines, ensuring that children had a comfortable space to rest and recharge for the remainder of the day.
- Supported daycare staff in maintaining a clean, organized, and safe environment for children''s daily activities.
Assisted Living Caregiver
Autumn Lake Healthcare
Beloit, WI
01.2021 - 05.2023
- Assisted residents with daily living activities, promoting independence and comfort.
- Monitored and documented changes in residents' health conditions to ensure timely interventions.
- Collaborated with healthcare professionals to develop personalized care plans for each resident.
- Implemented safety protocols to maintain a secure and supportive living environment.
- Provided companionship and emotional support, enhancing overall resident well-being.
- Trained new staff on caregiving best practices and operational procedures for high-quality care.
- Organized recreational activities to improve social engagement among residents.
- Conducted routine housekeeping tasks to maintain cleanliness and hygiene standards in living areas.
- Assisted clients with personal hygiene, promoting dignity and maintaining a clean environment for their comfort.
- Maintained clear communication with family members regarding the well-being and progress of their loved ones.
- Continuously educated self on best practices in assisted living caregiving to provide exceptional service in all aspects of the role.
- Implemented safe transfer techniques when assisting residents with mobility challenges, reducing the risk of falls or injuries.
- Collaborated with interdisciplinary team members to optimize overall patient care and support.
- Managed medication administration accurately to ensure resident safety and adherence to prescribed regimens.
- Enhanced residents'' quality of life by providing compassionate and attentive care in daily tasks.
- Encouraged cognitive stimulation through interactive games and activities designed specifically for seniors.
Dental Volunteer
Dental Hause
Monroe, WI
10.2025 - 11.2025
- Assisted dental staff with patient intake and appointment scheduling.
- Maintained cleanliness and organization of treatment areas and waiting rooms.
- Supported dental hygienists during patient procedures to enhance efficiency.
- Handled sterilization of instruments following safety protocols and guidelines.
- Provided educational materials on oral hygiene to patients for improved care.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Assisted dental professionals in providing patient care and treatment.
- Educated patients on oral hygiene practices and post-treatment care.
- Conducted inventory management for dental supplies, ensuring availability of essential items.
- Demonstrated adaptability by efficiently adjusting to various dental clinic settings, providing quality patient care regardless of facility constraints or resource availability.
Education
Dental Assisting - Dental Hygiene
Accelerated Academy
Janesville, WI11-2025
High School Diploma -
Beloit Memorial High School
Beloit, WI06-2019
Certified Nursing Assistant - Nursing Education
Blackhawk Technical College
Janesville, WI06-2021
Skills
- I have very good people skills, talking to people and trying to figure out a problem
- I have good time management skills, I like to be 30 minutes early to events
- Good communication skills
- Customer service
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
LANGUAGES
I can understand and speak fluent Italian, and understand most Spanish.
Timeline
Dental Volunteer
Dental Hause
10.2025 - 11.2025
Assisted Living Caregiver
Autumn Lake Healthcare
01.2021 - 05.2023
Volunteer
YMCA Child Development Center
10.2018 - 06.2019
Childcare Volunteer
Brother Dutton Daycare
10.2015 - 06.2019
Cashier/Phones person
Vince’s Pizzeria
05.2014 - Current
Dental Assisting - Dental Hygiene
Accelerated Academy
High School Diploma -
Beloit Memorial High School
Certified Nursing Assistant - Nursing Education
Blackhawk Technical College
AWARDS
- I was In Honor Roll for three out of my four years in high school.
- I have 8 certificates from my childhood education classes