Rosangela Gudino

• Followed all relevant traffic laws and safety regulations.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Delivered goods and products to customer on time and in excellent condition.

• Manage the relevant documentation to the agency, register the CRM management of calls and, , visits, and customer status. Management of management indicator
• Leader in the operations department in the process to obtain ISO 9000 certification..
• Manage Claim and complains of customer.

• Coordinate the correct use of resources in the corrective and preventive maintenance plans of the mechanical, electromechanical, electrical, infrastructure, rooms and general facilities of the hotel (swimming pool, lobby, gym, offices, laundry, kitchen, restaurant, gardens) so that the inventories and purchases of the department are controlled and to be able to guarantee 100% satisfaction of the guests and visitors
• Completed activities: Plan, organize and prioritize equipment maintenance processes, leadership, planning and organization, inventory control of industrial equipment, tools and materials, Budget management, contractor management, pest control and fumigation; industrial safety, audits, and development of brand standards.

Leadership and maintenance of the Quality Management System; management of management indicators; monitoring compliance with the quality plan in the process; statistical process control (Critical Control Points); creation of process specifications process control audits; creation of quality certificates; continuous improvement in quality systems, management and control of measurement systems, handling and attention to customer complaints; experience in audits; member and management of the quality pillar under the WCM (World Class manufacturing) methodology; work as a member or leader of the QM pillar providing loss information, loss prevention system and deployment of equipment and activities; responsible for auditing raw material specifications and issuing complaints and claims to suppliers, management of the global food safety protocol, experience with customer service, experience with supplier management, leader and participant of teams and continuous improvement projects under the KAYZEN methodology; problem analysis using PSM (Problem Solving Methodology); leader of the printing and flexo process in control of process specifications and product quality specifications.

• Provided technical assistance to production team when issues arose.
• Reviewed processes, identifying areas requiring improvement.
• Conducted root cause analysis to identify, prioritize and eliminate process losses.
• Participated in project reviews to enable ongoing status tracking and reporting.