Rosangela Hernandez

· Overseeing social services operations and seamless transitions from one shift to
the next
· Supervising and supporting community associates, including reviewing
completed assessments
· Ensuring that community associate staff provide culturally sensitive, trauma-
informed services
· Ensuring appropriate staff coverage and monitoring attendance
· Intervening in crises and counseling clients as needed under the direction of
DHS
· Coordinating with operations and security staff
· Coordinating interpretation and translation services
· Troubleshooting with NYC Department of Education (DOE)
· Coordinating with the Mayor’s Office of Immigration Affairs (MOIA)
· Providing coverage for community associate staff as needed
· Meeting with DHS and operations and security staff for planning and site
management
· Managing and documenting incidents
· Managing and updating rosters and attendance

• · Setup and teardown/cleanup workstations at day's end.
  · Greet and direct guests (offer coffee, water, etc. and prepare it for guests if needed).
  · Register visitors upon arrival. Create name badge.
  · Badge visitors entering and leaving the facility.
  · Greet guests as they arrive for vaccinations, swabs, and/or health screenings.
  · Record patient data in the HOST (OTI) system.
  · Distribute hygiene products, food, and other necessities to patients and clients.
  · Assist with meal delivery, setup, and breakdown, and supply guests with snacks.
  · Utilize materials efficiently with minimal waste.
  · Respect and safeguards the confidentiality of guest-related information.
  · Maintain a positive working atmosphere.
  · Assist in planning guests' travel and relocation.
  · Create an even interval of appointments and collaborating with the site manager
  · Monitor appointments and work with guests.
  · Assist with the unboxing of orders and the distribution of supplies to each floor.
  · Receive deliveries.
  · Keep the lobby clean.
  · Manage incoming email..

• Assisted families to plan and obtain services appropriate to their needs.
• Supervised, Coordinate and monitors delivery of identified services and the proper use of resources.
• Participated in the development, review and evaluation of individualized family service plans (IFSP).
• Participated with the family in the IFSP meeting to finalize services that will be provided.
• Documented, audits & maintains written records and reports regarding service coordination activities.
• Prioritizing caseloads, delegating, and providing services to children and their families as approved
• Attends and participates in continuing education, ongoing staff in-services and quarterly meetings.
• Follows mandatory guidelines according to EI Regional Policies and Procedures and Employee Handbook

• Implement recreational activities for the students
• Work with students individually, in small groups and in whole group activities
• Provide developmentally appropriate activities, language and assistance to the students
• Inform supervisor(s) of supplies, materials, snacks etc. as needed
• Report all incident/accidents to supervisor(s) and document incidents/accidents on appropriate form
• Refer parents/guardians/approved escorts to supervisor)s) regarding concerns/questions
• Ensure that parents/guardians/approved escorts sign the student in/out before leaving the center
• Verify the consent for a new escort prior to releasing the student
• Assist students with activities of daily living(e.g. toileting, personal hygiene, meals etc.) as needed
• Confer with staff, as needed
• Ensure that classroom setting is safe and sanitary
• Ensure that the classroom is left in the same condition as it was found
• Perform work-related assignments, as requested by supervisor(s)

• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Offered parents daily reports outlining activities, behavior and accomplishments.
• Promoted language development skills through reading and storytelling.
• Engaged with children individually to encourage physical activity and academic curiosity.
• Discussed programs policies and practices to families and visitors.
• Maintained accurate and detailed records of enrollments, attendance, health and safety, emergency contact information and incident reports.
• Maintained child-friendly environment by allowing frequent access to outdoor activities.