Rosangela Silva

Office Manager

Natural Marble and Granite

Milford, MA

08.2013 - Current

Supervised staff members, organized schedules and delegated tasks.
Ordered supplies and equipment to maintain adequate inventory levels.
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Conducted research projects related to new product development or marketing initiatives.
Provided training to new hires on office policies and procedures.
Managed office inventory and placed new supply orders.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Reviewed files and records to obtain information and respond to requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Negotiated contracts with vendors, securing favorable terms and cost savings.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality, and conformance.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Experience in Quickbooks.
Developed and maintained relationships with key accounts to ensure customer satisfaction.
Negotiated contracts with clients to maximize profitability.
Resolved customer complaints in a timely manner.
De-escalated customer interactions by providing alternative solutions to issues.
Checked drawings and templates for accuracy to ensure the correct fabrication of granite products.
Inspected finished products for quality control purposes.
Identified defects or irregularities in raw material before beginning fabrication process.
Confirmed measurements.
Ensured that all product met customer requirements by inspecting each piece prior to packaging.
Coordinated with suppliers regarding inventory levels, pricing structures.
Developed strategies for improving production efficiency while maintaining quality standards.