Rosangela Silva
MILFORD,MA
Overview
15
15
years of professional experience
Work History
Office Manager
Natural Marble and Granite
Milford, MA
08.2013 - Current
- Supervised staff members, organized schedules and delegated tasks.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Conducted research projects related to new product development or marketing initiatives.
- Provided training to new hires on office policies and procedures.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Experience in Quickbooks.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Negotiated contracts with clients to maximize profitability.
- Resolved customer complaints in a timely manner.
- De-escalated customer interactions by providing alternative solutions to issues.
- Checked drawings and templates for accuracy to ensure the correct fabrication of granite products.
- Inspected finished products for quality control purposes.
- Identified defects or irregularities in raw material before beginning fabrication process.
- Confirmed measurements.
- Ensured that all product met customer requirements by inspecting each piece prior to packaging.
- Coordinated with suppliers regarding inventory levels, pricing structures.
- Developed strategies for improving production efficiency while maintaining quality standards.
Account Manager
Silva Stone
Millbury, MA
05.2010 - 07.2013
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained filing systems, both paper and electronic.
- Created expense reports, tracked invoices, and processed payments.
- Assisted with scheduling meetings and appointments for the office staff.
- Ordered supplies and maintained an inventory of office equipment.
- Managed employee records including payroll information, attendance tracking, vacation time requests.
- Performed administrative duties such as photocopying, faxing documents and mailing packages.
- Sorted mail daily for distribution throughout the organization.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Provided training and guidance to new Account Managers.
- Negotiated contracts with clients to maximize profitability.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Drafted proposals outlining services, costs, and benefits for prospective customers.
Education
BBA - History
Universidade Federal De Goias
Goiania, Goias, Brazil01-2000
Skills
- Bookkeeping
- Vendor engagement
- Policy and procedure modification
- Credit and collections
- Scheduling
- Scheduling and calendar management
- Senior leadership support
- Documentation and control
Languages
English
Professional
Portuguese
Professional
Timeline
Office Manager
Natural Marble and Granite
08.2013 - Current
Account Manager
Silva Stone
05.2010 - 07.2013
BBA - History
Universidade Federal De Goias
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