Rosanna Armijo
Yakima,WA
Summary
Dedicated Housekeeping Aide brings attention to detail and cleaning abilities to meet demanding standards. Thoroughly inspects spaces, cleans surfaces and restocks supplies. Trained in safe chemical handling and guest relations.
Remarkable professional with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.
Overview
4
4
years of professional experience
Work History
Housekeeping Aide
Mastercorp Resort Housekeeping Services
Las Vegas, Nevada
01.2016 - 12.2017
- Cleaned and sanitized bathrooms, including toilets, sinks and showers and bathtubs.
- Swept, mopped and vacuumed floors.
- Dusted furniture, fixtures and other surfaces.
- Stocked linen closets with fresh supplies of towels, bed sheets and toiletries.
- Replenished bathroom amenities such as soap, shampoo and conditioner.
- Changed bed linens and made beds according to hotel standards.
- Removed trash from all guest rooms on a daily basis.
- Inspected all guestrooms for safety hazards or maintenance needs.
- Cleaned windowsills, window treatments, mirrors and other glass surfaces.
- Assisted guests with any special requests related to housekeeping services.
- Reported maintenance issues to the supervisor immediately.
- Followed specific cleaning instructions provided by supervisors.
- Checked all assigned areas thoroughly for cleanliness prior to leaving them.
Housekeeping Room Attendant
Baretooth inn
Cody, Wyoming
01.2014 - 01.2015
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Followed established cleaning protocol and reduced per-room labor time while maintaining hotel quality standards.
- Maintained lobbies, guest rooms and halls, keeping safe environment for patrons.
- Attended to guest rooms by sweeping, mopping, and vacuuming.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Responded promptly to guest requests for additional supplies or services.
Education
GED -
Yakima Valley Community College
Yakima, WACertification in Phlebotomy -
Yakima Valley Community College
Yakima, WASkills
- Window Washing
- Housekeeping
- Customer Service
- Waste disposal
- Customer service-focused
- Chemical Handling
- Greeting guests
- Welcoming guests
- Cash handling experience
- Problem-solving skills
- Room assignments
- Credit and cash payments
- POS Systems
- Conflict Management
Timeline
Housekeeping Aide
Mastercorp Resort Housekeeping Services
01.2016 - 12.2017
Housekeeping Room Attendant
Baretooth inn
01.2014 - 01.2015
GED -
Yakima Valley Community College
Certification in Phlebotomy -
Yakima Valley Community College