Rosanna Burtamekh
Pompton Lakes
Summary
Accomplished and results-driven Meeting and Program Management professional with over 10 years of experience in the pharmaceutical, marketing, and event planning industries. Expertise in managing client relationships, overseeing large-scale meetings, and optimizing internal processes. Adept at collaborating across teams, providing exceptional client service, and ensuring compliance with industry regulations. Skilled in cross-departmental collaboration, logistics coordination, and strategic problem-solving. Known for driving process improvements and thriving in high-pressure environments. Demonstrates a strong commitment to quality, efficiency, and team development, consistently exceeding expectations in dynamic and fast-paced settings.
Overview
21
21
years of professional experience
Work History
Associate Director, Meeting Planning, Speaker Bureau Services
HWP
06.2019 - Current
- Managed client relations and served as the liaison between internal and external stakeholders, ensuring seamless communication and project completion
- Developed and implemented process improvements and Standard Operating Procedures (SOPs) for both new and existing client initiatives
- Oversaw budgets for pharmaceutical programs, ensuring adherence to financial guidelines and accurate reconciliation of meeting costs
- Led and mentored a team, providing training and career development support for new hires
- Coordinated national broadcasts and other large-scale events, ensuring flawless execution and compliance
- Facilitated client status calls, provided timely updates, and resolved any project-related challenges
Senior Meeting Manager
Health & Wellness Partners
04.2017 - 06.2019
- Maintain the client day-to-day activities as it relates to the Speaker Bureau Operations Team
- Promote the Company standards of quality for improvement efforts
- Develop and maintain training materials for new hires on meeting planning team
- Attend client meetings and provide solutions to escalations
- Provide the client Sales Representatives with key status milestones and assist the Representative with any questions, requests, or concerns
- Coordinate all meeting logistics, including site selection, food and beverage, room set up, air/ground arrangements, audio visual, method of payment, reconciliation of meeting costs
Senior Meeting Planner
P-Value Communications
06.2016 - 04.2017
- Coordinated internal resources and third-party vendors for seamless event execution, ensuring meetings were within budget and adhered to compliance guidelines
- Built and maintained strong relationships with vendors and suppliers to ensure quality and cost-effectiveness in meeting logistics
- Developed meeting materials, coordinated logistics, and managed vendor contracts and reconciliations
Senior Program Manager
HealthSTAR Communications
02.2015 - 06.2016
- Managed field-level marketing program requests, liaising with sales representatives and internal departments
- Created and maintained SOPs, training manuals, and provided ongoing training to the team
- Ensured compliance with client requirements, budget adherence, and proper training for all involved parties
- Conducted customer service activities to address concerns and ensure client satisfaction
Project Coordinator
CCG Marketing Solutions
08.2012 - 12.2014
- Worked closely with the Client Services department to evaluate and manage high-priority projects
- Analyzed workflows and enhanced department productivity
- Maintained weekly inventory and ensured timely delivery of client orders
- Developed training manuals and conducted presentations for executive teams on new project deployments
Data Entry
Valley National Bank
10.2004 - 06.2012
- Processed and verified teller transactions, ensuring accuracy and timeliness with a high-volume quota of 2,500 checks per hour
- Collaborated with underwriting teams to resolve discrepancies and mitigate risks
Education
Bachelor of Arts - Communications
Seton Hall University
South Orange05-2010
Skills
- Project management
- Strategic leadership
- Team collaboration and leadership
- Process improvement
- Event planning
- Onboarding and training
- Budget management
- Database management
- Verbal and written communication
- Stakeholder engagement
- Regulatory compliance
- Program coordination
Timeline
Associate Director, Meeting Planning, Speaker Bureau Services
HWP
06.2019 - Current
Senior Meeting Manager
Health & Wellness Partners
04.2017 - 06.2019
Senior Meeting Planner
P-Value Communications
06.2016 - 04.2017
Senior Program Manager
HealthSTAR Communications
02.2015 - 06.2016
Project Coordinator
CCG Marketing Solutions
08.2012 - 12.2014
Data Entry
Valley National Bank
10.2004 - 06.2012
Bachelor of Arts - Communications
Seton Hall University
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