ROSANNA CASTILLO
Joshua,TX
Summary
Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cake Decorator
Jovanny's Cakery
01.2021 - Current
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Trained and supervised part-time cake decorators to apply proper decorating techniques in creating edible icing, flowers and figurines.
- Proactively addressed any customer concerns or complaints, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Led workshops on cake decorating techniques for aspiring decorators, sharing knowledge and expertise with others in the field.
Cleaning Supervisor
Cleaning Wonders
02.2020 - 10.2023
- Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
- Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
- Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Conducted regular inspections of facilities to ensure consistent cleanliness levels, addressing any issues promptly.
- Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Insurance Agent
American National Insurance Company
03.2020 - 11.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
Insurance Agent
National Life I
01.2015 - 03.2020
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Improved client retention rates by offering tailored policy recommendations that met their unique requirements and goals.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Provided coverage option information to assist clients in protecting assets.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
Education
Certification of Completion - Computer Skills Training
Ladder Alliance
Fort Worth07.2024
Associate of Applied Science - Office Systems Technology
Tarrant County College District
Fort Worth, TX05.1995
High School Diploma -
Paschal High School
Fort Worth, TX05.1990
Skills
- Cake Decoration
- Food handling safety
- Custom Cake Consultations
- Strong Communication Skills
- Workload prioritization
- Task Delegation
- Quality Assurance
- Cleaning techniques
- Cleaning and sanitation
- Customer Service
- Ordering cleaning supplies
- Microsoft Office
- Fluent Bilingualism
- Goal-Oriented
- Multitasking
- Multitasking Abilities
- Reliability
- Organizational Skills
- Excellent Communication
- Team Collaboration
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Self Motivation
- Analytical Thinking
- Goal Setting
- Professionalism
- Interpersonal Communication
- Written Communication
Certification
Quickbooks Certification
Languages
Spanish
Native or Bilingual
Timeline
Cake Decorator
Jovanny's Cakery
01.2021 - Current
Insurance Agent
American National Insurance Company
03.2020 - 11.2021
Cleaning Supervisor
Cleaning Wonders
02.2020 - 10.2023
Insurance Agent
National Life I
01.2015 - 03.2020
Certification of Completion - Computer Skills Training
Ladder Alliance
Associate of Applied Science - Office Systems Technology
Tarrant County College District
High School Diploma -
Paschal High School
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