Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ROSANNA DAILEY

2011 Khe Sahn CT

Summary

To secure a position with room for advancement. Dear Hiring Manager: Enclosed is a copy of my resume for that will effectively utilize my experience and training . I have a diverse background of experience in customer service, sales, office support, public relations, employee training, and quality control. My worth ethic, a professional experience, proven leadership abilities, interpersonal skills and willingness to be a team player, gives me the ability to be a valuable asset to your organization. Should you have a position available, or if you are considering one in the near future, I would appreciate a personal interview at your convenience. I trust this letter of introduction and resume will provide you with adequate information in evaluating my qualifications for a position as a member of your professional team.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Telephone Sales Representative

Charter/Spectrum
12.2021 - 01.2022
  • I would help customer's regarding sales orders, billing information , and other quality assurance issues
  • Upgrade and add on cable tv, mobile, home phone services, internet and wifi
  • Knowing what's best for the customer and their household as well as business

Sales Associate Product Advice

Lori's Gift Shop
02.2020 - 03.2020
  • ILLINOIS MASONIC HOSPITAL
  • I support our healthcare hero's , patient's , also patient's love ones and family ! I use my unique experience and passion to help others to provide top-notch customer service to all our guest's
  • Helping others while having fun! Merchandise by studying advertising, sales promotions etc

Assistant Manager

Green Market
02.2016 - 09.2016
  • Supervising employees, communicating with and helping customer's and carting out directives given by manager and store owners

Target Sales Floor Team Member

Chicago
10.2010 - 06.2012
  • Cashier on the front end! Stocking shelves, organizing displays, taking inventory, and assisting in sales

Customer Service Supervisor

Wal-Mart
04.2008 - 08.2010
  • Plans, prepares, and devises work schedules according to budgets and workloads Observes and evaluate workers performance Hires and discharge workers

Telephone Representative

NORC
01.2005 - 08.2005
  • I was a telephone interviewer for CDC
  • I conducted survey's to get the respondent opinion, feedback , open and closed end question's

Telephone Interviewer/ Monitor

Research International
01.2002 - 09.2004
  • Drive a team toward company revenue goals through daily coaching, Monitoring and feedback sessions with each agent Monitors and maintains customer care service level goals by ensuring the employees meet phone accessibility and accountability standards through adherence

Sales Specialist Apparel

Victoria's Secret
09.1998 - 04.2004
  • Retail sales experience as cashier within accessory, giftware, fragrance and skills

Education

High School Diploma - undefined

Marshall Metropolitan High School
Chicago, IL
06.1997

Skills

  • Mentoring and Coaching Relationship Building
  • Script Reading Product Descriptions
  • Customer Service Documentation and Reporting
  • Data Entry Consumer Behavior
  • Product Understanding
  • Telemarketing
  • Employee Evaluation (3 years)
  • Public Relations
  • Cold Calling
  • Sales (5 years)
  • Quality Assurance
  • Quality Control (5 years)
  • Research (5 years)
  • Supervising Experience (9 years)
  • Human Resources
  • Marketing
  • Upselling
  • Retail Sales (10 years)
  • Assistant Manager Experience (9 years)
  • Microsoft Outlook (2 years)
  • Recruiting
  • Pricing
  • Interviewing

Certification

Food Handler Certification

Timeline

Telephone Sales Representative

Charter/Spectrum
12.2021 - 01.2022

Sales Associate Product Advice

Lori's Gift Shop
02.2020 - 03.2020

Assistant Manager

Green Market
02.2016 - 09.2016

Target Sales Floor Team Member

Chicago
10.2010 - 06.2012

Customer Service Supervisor

Wal-Mart
04.2008 - 08.2010

Telephone Representative

NORC
01.2005 - 08.2005

Telephone Interviewer/ Monitor

Research International
01.2002 - 09.2004

Sales Specialist Apparel

Victoria's Secret
09.1998 - 04.2004

High School Diploma - undefined

Marshall Metropolitan High School
ROSANNA DAILEY