Summary
Overview
Work History
Education
Skills
Timeline
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Rosanna Edwards

Summary

Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 20+ years of relevant work experience to your team.

Overview

35
35
years of professional experience

Work History

Medical Administration Assistant

Sinai Hospital, Life Bridge Health
11.2006 - Current
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided prompt, polite and professional in-person and telephone customer service.
  • Updated patient information and insurance details for accurate electronic medical records.
  • Used Revenue Cycle to schedule appointments for doctor visits and procedures.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Received, recorded and filed medical payments by check, cash, and credit card.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.

Administrative Assistant

Community Blood Center Of Kansas City
08.1997 - 11.2005
  • Generating worksheets and final reports for three (3) diagnostic laboratories.
  • Preparation of notifications letters for deferred blood donors.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Quality Control - Lead Technician

Community Blood Center Kansas City
08.1991 - 08.1997
  • Maintained quality documentation and records for conformance with relevant standards.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Performed routine maintenance and calibration on testing equipment.
  • Performed tests and inspections to conform to established standards.
  • Prepare the following products routinely according to Component Lab,SOP,Products manufactured in a close system.
  • Assist in training of new employees.

Office Assistant

Pyramid Life Insurance
02.1991 - 08.1991
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Component Technician

American Red Cross
11.1988 - 12.1990
  • Prepares blood products that meet the safety, purity and potency requirements of FDA and AABB
  • Inspected, verified and labeled component products.
  • Verified quality to maintain strict standards for safety, potency and purity.
  • Handled equipment maintenance and quality control evaluations.

Education

PHLEBOTOMY CERTIFICATION -

Community College of Baltimore City
Baltimore, MD

Medical Secretarial

The Medix School
Lutherville, MD

High School Diploma -

Lake Clifton Senior High
Baltimore, MD

Skills

  • Attention to Detail
  • Multitasking and Organization
  • Problem-Solving
  • Schedule Management
  • Medical Records Management
  • Understanding of Medical Terminology
  • Physician Assistance
  • Workload Management
  • Phone and Email Etiquette
  • HIPAA Compliance
  • Computer Skills
  • Team Leadership
  • Positive Attitude

Timeline

Medical Administration Assistant

Sinai Hospital, Life Bridge Health
11.2006 - Current

Administrative Assistant

Community Blood Center Of Kansas City
08.1997 - 11.2005

Quality Control - Lead Technician

Community Blood Center Kansas City
08.1991 - 08.1997

Office Assistant

Pyramid Life Insurance
02.1991 - 08.1991

Component Technician

American Red Cross
11.1988 - 12.1990

PHLEBOTOMY CERTIFICATION -

Community College of Baltimore City

Medical Secretarial

The Medix School

High School Diploma -

Lake Clifton Senior High

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Rosanna Edwards