Rosanna Ellison
Ruthven,IA
Summary
Dedicated Patient Flow Coordinator with a proven track record at Avera McKennan Hospital, enhancing patient satisfaction through effective scheduling and prioritization. Expert in healthcare operations and HIPAA protocol adherence, I foster strong collaborative relationships, streamline workflow, and advocate for patient needs. Skilled in verbal communication, I significantly reduced wait times, demonstrating both hard and soft skills in a high-stakes environment.
Overview
19
19
years of professional experience
Work History
Patient Flow Coordinator
Avera McKennan Hospital
07.2014 - Current
- Entered lab orders, diagnostic imaging orders for patients
- Assisted with Prior Authorizations for sleep studies, MRI's, CT scans etc
- Increased patient satisfaction with timely updates on appointment schedules and wait times.
- Answered phone and made appointments and referrals
- Worked with PCP and helped patients as needed, making sure the work flow runs efficiently
- Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Served as an advocate for patients'' needs within the health system, liaising between various departments to ensure timely access to services.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
CNA
Hays Medical Center Inc.
02.2006 - 07.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
Associate of Allied Health - Healthcare
South University
Atlanta, GA06-2013
Skills
- Verbal and written communication
- Follow-up care
- Scheduling
- Healthcare operations
- HIPAA protocol adherence
- Healthcare documentation
- Time management abilities
- Workflow Coordination
- Patient confidentiality
- Patient documentation
Timeline
Patient Flow Coordinator
Avera McKennan Hospital
07.2014 - Current
CNA
Hays Medical Center Inc.
02.2006 - 07.2013
Associate of Allied Health - Healthcare
South University
Similar Profiles
Cody TinklenbergCody Tinklenberg
Paramedic at Avera McKennan Hospital & University Health CenterParamedic at Avera McKennan Hospital & University Health Center
Gwenn RosenauGwenn Rosenau
Neonatal Nurse Practitioner at Avera McKennan Hospital & University Health CenterNeonatal Nurse Practitioner at Avera McKennan Hospital & University Health Center
Megan BurrowsMegan Burrows
Registered Nurse at Avera McKennan HospitalRegistered Nurse at Avera McKennan Hospital