Rosanna Gill
Middletown,NJ
Summary
Dynamic leader with extensive experience at Bank of America, adept at driving high-performance teams to exceed sales and service goals. Excelled in enhancing efficiency and collaboration, showcasing strong adaptability to technology platforms and exceptional communication skills. Proven ability to manage complex situations, prioritize effectively, and achieve significant performance improvements.
Overview
19
19
years of professional experience
Work History
Financial Center Manager
Bank of America
09.2013 - Current
- Built and lead high-performance team focused on achieving sales and service goals.
- Implemented policies to improve efficiency and team performance.
- Collaborated with internal business partners to deliver cohesive banking experience to customers.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Manage the complexity of a fast paced environment by prioritizing, delegating, and following up on daily/weekly/monthly tasks.
Assistant Financial Center Manager
Bank of America
02.2012 - 09.2013
- Developed strategic plans for day-to-day financial operations.
- Supported financial center manager leading the team to meet and exceed goals.
- Cross-trained existing employees to maximize team agility and performance.
Personal Banker
Bank of America
06.2007 - 01.2011
- Worked closely with management to strategize sales techniques to increase financial center production and customer service.
- Promoted financial products by maintaining excellent service offering knowledge.
- Answered customer questions and explained available services such as deposit and credit accounts.
Teller and Sales and Service Specialist
Bank of America
05.2005 - 06.2007
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Education
University of Phoenix
Tempe, AZSkills
- Supports Market Leader in monthly tasks and keeping market up to date on current priorities
- Communicate effectively and confidently, comfortable engaging with all clients and peers
- Ability to learn and adapt to new information and technology platforms
- Efficiently manage time, capacity and can navigate complex situations in a collaborative manner
- Prioritize tasks, delegate and execute in a fast-paced environment
Timeline
Financial Center Manager
Bank of America
09.2013 - Current
Assistant Financial Center Manager
Bank of America
02.2012 - 09.2013
Personal Banker
Bank of America
06.2007 - 01.2011
Teller and Sales and Service Specialist
Bank of America
05.2005 - 06.2007
University of Phoenix
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