ROSANNA GUILLEN
Grand Cayman,GT
Summary
Dynamic marketing assistant with proven success at Tevisat Company, enhancing promotional events and driving customer engagement through data analysis and effective communication. A proactive team player skilled in social media marketing and problem-solving, consistently delivering results and improving processes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Nanny
Norman Bodden
Grand Cayman, GT
05.2019 - 09.2025
- Provided a safe environment for the children through supervision and guidance of their activities
Customer Service
Bank of Honduras (BAC)
La Ceiba, Honduras
01.2022 - 12.2023
- Managed daily operations of the Customer Service Department.
- Developed strategies for improving customer service processes.
- Resolved customer service issues as needed.
- Greeted guests and provided customer service support.
- Provided customer service regarding payment processing issues.
- Provided excellent customer service at all times.
- Provided friendly and courteous customer service.
- Provided customer service support to clients.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Resolved customer service issues quickly and efficiently.
Marketing Assistent
Tevisat Company
La Ceiba, Honduras
03.2020 - 03.2021
- Organized promotional events, including scheduling speakers, and coordinating activities.
- Monitored and reported on competitors' marketing activities.
- Maintained and updated the company website with fresh content.
- Collaborated with marketing team on new ideas and directions to support events and customer communication projects.
- Assisted with the preparation and budget tracking of marketing plans.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
Education
Bachelor's Degree - Marketing
University of Honduras UTH
La Ceiba, Honduras02.2007
High School -
BETHEL
La, Honduras11.1999
Skills
- Proactive Contributor
- Advanced Microsoft Office skills
- Supportive Team Member
- Schedule Management
- Self-Discipline
- Time management
- Social media marketing
- Quick Adjustment to New Situations
- Team Collaboration
- Data analysis
- Customer service
- Communication skills
- Problem solving
- Punctual and reliable
- Verbal and written communication
- Data entry
Summary - Objective
Seeking full-time position with a serious, reputed organization. With the opportunity to showcase my skills, continue to maintain the company and professionally grow with the business.
Languages
English
Limited
Spanish
Native/ Bilingual
Timeline
Customer Service
Bank of Honduras (BAC)
01.2022 - 12.2023
Marketing Assistent
Tevisat Company
03.2020 - 03.2021
Nanny
Norman Bodden
05.2019 - 09.2025
Bachelor's Degree - Marketing
University of Honduras UTH
High School -
BETHEL
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