Rosanna Harkness
Canton,PA
Summary
Experienced leader with strong background in guiding teams, training staff in skills necessary for independence in the field, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
16
16
years of professional experience
Work History
Home Health Clinical Manager
Guthrie
12.2021 - Current
- Increased staff retention rates by creating an inclusive work environment that encouraged teamwork, support, and recognition.
- Mentored new clinicians during their onboarding process, offering guidance on best practices in home health management.
- Addressed patient concerns promptly, resolving issues efficiently while maintaining high levels of customer satisfaction.
- Provided ongoing staff education and training on relevant clinical topics, promoting professional growth and competence.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Registered Nurse Clinical Liaison
Kindred
06.2021 - 12.2021
- Enhanced patient outcomes by implementing evidence-based care plans and collaborating with interdisciplinary teams.
- Strengthened relationships between the facility and community partners by participating in outreach events and promoting available services to local residents.
- Acted as a liaison between patients, families, and healthcare providers during critical situations, ensuring that all parties were informed of the current status and anticipated course of action.
- Streamlined communication between hospital staff, patients, and families to ensure timely updates and smooth transitions of care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Quality PI Coordinator
Guthrie
09.2020 - 06.2021
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Provided education to clinicians for chart corrections, care plans.
Home Health RN Case Manager
Guthrie
04.2015 - 09.2020
- Served as an expert resource for families by providing guidance on disease management techniques, self-care strategies, and available community resources.
- Promoted a safe living environment for patients by conducting thorough home safety evaluations and recommending necessary modifications or equipment upgrades.
- Conducted comprehensive assessments to identify patient risks, establish baseline health status, and determine appropriate intervention strategies.
- Mentored new RNs entering the field of home health case management fostering a supportive learning environment for professional growth.
- Prevented complications from chronic illnesses like diabetes or heart failure through targeted patient education initiatives tailored to individual needs.
- Expedited wound healing using advanced wound care techniques such as negative pressure therapy or hydrocolloid dressings when appropriate.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
- Improved medication adherence through thorough education on drug administration, interactions, and potential side effects.
- Increased patient satisfaction by providing compassionate care, addressing concerns, and advocating for their needs.
- Coordinated with other healthcare team members to support patient needs.
- Monitored patient reactions after administering medications and IV therapies.
Home Health and Hospice RN Case Manager
Towanda Memorial Hospital
10.2012 - 04.2015
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Educated family members and caregivers on patient care instructions.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Monitored patient reactions after administering medications and IV therapies.
- Administered IV therapies including antibiotics, Soliris, Prolastin-C. Trained family members to manage mediport access, PICC, midline. Proficient at IV insertions.
- Evaluated patient histories, complaints, and current symptoms.
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed support services and fostered communication among social workers, therapists, hospital staff, and patients.
Registered Nurse, Medical-Surgical Unit
Guthrie
06.2010 - 10.2012
- Developed strong rapport with patients and families through active listening, empathy, and clear communication during challenging situations.
- Managed caseload of 5-7 patients simultaneously by providing bedside care, treatments, IV therapy, and wound care.
- Provided health education to patients and families regarding discharge instructions and plans of care.
- Performed intravenous therapy procedures and monitored chest tubes.
- Managed complex wound care, including dressing changes, monitoring for signs of infection, and collaborating with wound care specialists as needed.
- Monitored patient vital signs to perform thorough condition assessments.
- Performed emergency medical procedures such as BLS, ACLS and other condition stabilizing interventions.
- Skillfully performed venipuncture, IV insertion, and catheterizations, ensuring proper technique and adherence to infection control standards.
- Mentored new staff members and nursing students, fostering a supportive learning environment within the unit.
Cardiac Stepdown Registered Nurse
Susquehanna Health System
06.2008 - 06.2010
- Managed the administration of medication effectively, ensuring accurate dosages and preventing adverse reactions.
- Changed dressings, cleaned wounds and monitored vital signs of up to 6 patients concurrently with focus on quality care.
- Provided critical care to complex cardiac patients, reducing readmission rates and improving overall health.
- Collaborated closely with interdisciplinary healthcare teams during daily rounds for discussing patient cases and treatment plans that ensured continuity of care throughout hospital stays.
- Skillfully managed acute symptoms presented by patients experiencing chest pain or dysrhythmias, resulting in prompt medical intervention when necessary.
- Evaluated effectiveness of prescribed treatments by measuring vital signs regularly; adjusting interventions accordingly based on findings led to improved patient conditions.
- Enhanced patient recovery by providing specialized cardiac care and monitoring their progress.
- Maintained detailed records of patient conditions, reactions and progress in alignment with physician orders.
- Documented treatments delivered, medications and multiple titrated IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Assisted with procedures including conscious sedation for TEEs, transport off unit for cardioversions or surgical procedures, monitoring telemetry. Providing code support, CPR, med administration as required.
Education
Associate of Applied Science - Nursing
Pennsylvania College of Technology
Williamsport, PA05-2008
Skills
- IV therapy skills (PICC, PIV, Mediport)
- Care Planning
- Home health experience
- Case management experience
- Problem-solving abilities
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Patient Education
- Critical Thinking
Timeline
Home Health Clinical Manager
Guthrie
12.2021 - Current
Registered Nurse Clinical Liaison
Kindred
06.2021 - 12.2021
Quality PI Coordinator
Guthrie
09.2020 - 06.2021
Home Health RN Case Manager
Guthrie
04.2015 - 09.2020
Home Health and Hospice RN Case Manager
Towanda Memorial Hospital
10.2012 - 04.2015
Registered Nurse, Medical-Surgical Unit
Guthrie
06.2010 - 10.2012
Cardiac Stepdown Registered Nurse
Susquehanna Health System
06.2008 - 06.2010
Associate of Applied Science - Nursing
Pennsylvania College of Technology
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