Overview
Work History
Education
Skills
Timeline
Generic

ROSANNA HOLMES

EAST ELMHURST,NY

Overview

21
21
years of professional experience

Work History

Residential Assistant Manager

AHRCNYC
08.2023 - Current
  • Coordinate the programs daily activities, staffing, transportation and documentation ensuring compliance within the agencies and OPWDD regulations and guidelines
  • Participate in program planning and implementation of individuals ISP plans in conjunction with other team members
  • Supervised and conducted monthly fire drills
  • Assisted manager with establishing positive resident interactions
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Assisted in the development of individualized support plans for residents, ensuring proper implementation for optimal care.
  • Coordinated with healthcare providers to ensure appropriate medical care was provided to all residents in a timely manner.
  • Collaborated with other departments within the organization to promote continuity of care for residents transitioning between programs or facilities.
  • Supervised daily activities of direct support professionals, providing guidance and performance feedback as needed.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Served as a liaison between families, case managers, and other stakeholders involved in the provision of services for residents.

Housekeeper

DEPARTMENT OF VETERANS AFFAIRS
04.2006 - 06.2023
  • Cleaned rooms, hallways, lobbies, restrooms, corridors, stairways, locker rooms and other work areas so that health standards are met
  • Cleaned rugs, carpets, upholstered furniture using vacuum cleaners and/or shampooers
  • Emptied wastebaskets and transported trash and waste to disposal areas in a sanitary manner
  • Swept, scrubbed, waxed and/or polished floors using brooms, mops and/or powered scrubbing machines
  • Dusted and polished furniture and equipment
  • Replenished supplies such as linens and bathroom items
  • Disinfect equipment using germicides
  • Transported cleaning products and equipment to and from the utility rooms

Direct Care Counselor

CEREBRAL PALSY ASSOCIATIONS OF NEW YORK STATE
11.2016 - 06.2022
  • Ensured safety and well-being of each individual in alignment with care plan
  • Reviewed documentation for compliance with requirements and accuracy of information
  • Assisted doctors with individuals that displayed behavioral disorders such as PTSD
  • Supervised daily activities and provided assistance when needed
  • Administered medication as directed by physician
  • Took vitals on a daily basis
  • Self-directed with astute judgment skills
  • Assisted residents with bathing, dressing, feeding, cooking, lifting and transferring
  • Engaged in games, crafts, music, reading and other activities
  • Experience with various medical conditions including Schizophrenia, Parkinson's, Dementia, ADHD, Cancer, Alzheimer's disease
  • Communicated with individuals of all ethnic and cultural backgrounds on a daily basis
  • Gathered data, analyzed it and compiled it into reports distributed to the appropriate personnel
  • Assisted patients with completing personal grooming tasks such as bathing and dressing

Janitor

ISS
02.2016 - 08.2016
  • Collected all trash from waste receptacles and any debris left in assigned area
  • Vacuumed all jet bridges and dust the control panels
  • Sanitized, replenished and mopped bathrooms
  • Reported any damage or repairs to management
  • Wiped down all mirrors and steel fixtures with proper equipment
  • Disinfected and wiped down counter tops
  • Assisted fellow coworkers if needed

Housekeeper

MEMORIAL SLOAN KETTERING CANCER CENTER
12.2014 - 01.2015
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors
  • Polished glass surfaces and windows
  • Dusted picture frames and wall hangings with a cloth
  • Polished all metal hardware fixtures
  • Removed waste paper and other trash from the premises to designated area
  • Disinfected and mopped bathrooms to keep them sanitary and clean
  • Used chemicals and other cleaning equipment in a proper, safe and responsible manner

Administrative Assistant Intern

VERIZON
03.2004 - 12.2004
  • Filed, faxed, and copied office documents
  • Performed all clerical functions associated with the Staffing Services operation and support
  • Assisted with preparation of payroll
  • Completed all duties including special projects with high level of proficiency
  • Assisted with responsibilities associated with human resources
  • Handled clerical administration of employees that report directly or indirectly to the supervisor

Education

Diploma -

NYC Vocational Training Center
Brooklyn, NY
12.2004

Skills

  • Quick learner
  • Medication administration
  • File/records maintenance
  • Patient care
  • Administrative support
  • Housekeeping support
  • Knowledge of medical terminology
  • Feeding assistance
  • CPR AED certified
  • Daily living activity assistance
  • Healthy meal preparation
  • Medical clinical procedures
  • Patient positioning
  • Knowledge of PeopleSoft
  • Customer Service
  • People Skills
  • Verbal communication
  • Written communication
  • Knowledge of safety practices
  • Team oriented
  • Result minded

Timeline

Residential Assistant Manager

AHRCNYC
08.2023 - Current

Direct Care Counselor

CEREBRAL PALSY ASSOCIATIONS OF NEW YORK STATE
11.2016 - 06.2022

Janitor

ISS
02.2016 - 08.2016

Housekeeper

MEMORIAL SLOAN KETTERING CANCER CENTER
12.2014 - 01.2015

Housekeeper

DEPARTMENT OF VETERANS AFFAIRS
04.2006 - 06.2023

Administrative Assistant Intern

VERIZON
03.2004 - 12.2004

Diploma -

NYC Vocational Training Center

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ROSANNA HOLMES