Rosanna Varona

Promoted to Office Manager, taking on comprehensive responsibility for ensuring the efficient operation of the office.

Key responsibilities include:

• Managing staff schedules and coordinating the doctor’s personal and professional calendar
• Overseeing staff supervision, maintaining accurate employee records, and verifying continuing education credits, CPR certifications, and HIPAA training compliance
• Coordinating patient appointments, managing patient flow, and addressing patient concerns via phone or email
• Verifying insurance benefits, explaining treatment plans, and assisting patients in understanding insurance coverage and correspondence
• Maintaining and ensuring the accuracy of patient records and serving as a liaison between the office and specialty practices
• Generating referrals, completing patient forms, and overseeing financial operations, including payment collection, accounts receivable, insurance billing, claims processing, and account reconciliation
• Managing relationships with supply representatives, monitoring inventory, and ensuring timely procurement of office supplies
• Ensuring compliance with local business and state medical licensing regulations, staying updated on dental practice guidelines, and organizing routine staff training on HIPAA, infection control, and workplace protocols
• This role combines administrative expertise, operational management, and a commitment to regulatory compliance, ensuring the office runs efficiently and effectively while providing exceptional patient care

Managed a satellite program under the direction of Silver Bluff Elementary Community School.

• This site was a small program with an average of 50 students enrolled
• Dealt directly with teachers, administrators, children, and parents on a daily basis
• Responsible for any issues or situations that arose, whether it be between two students, a concerned parent, or staff
• In constant communication with administrators, pertaining to the coordination of the program, in collaboration with the Assistant Principal/Director of the Community School
• Supervised two Activity Leaders, created weekly Lesson Plans and Activities, kept track of Payroll, monthly inventory of supplies, planned any events, performed evaluations, completed monthly reports, and other managerial and administrative duties in order to keep the program organized and running smoothly
• Due to the small size of the program, simultaneously continued daily interaction with the children
• Managed and supervised administrative and daily program operations, complying with policies and regulations.

• Began working in the medical field as a front desk receptionist and clerk
• Greeting patients upon arrival and verifying insurance information.
• Administrative tasks such as answering phones, emails, filing, scanning charts, and ensuring patient medical history was up to date
• Organize and scan all incoming mail, including specialist reports and insurance correspondence, such as EOB’s

Began as an Art class instructor for Silver Bluff Elementary.

• Duties included preparing Lesson Plans catered to various grade levels
• Gathering and organizing supplies
• Interacting with children
• Within first month of working as an instructor, started second position as Activity Leader of a fourth-grade class
• Duties included daily interaction with children, carrying out lesson plans and activities
• This included tutoring and homework assistance, interactive educational activities and lessons, arts and crafts projects, and outdoor activities