Rosanna Rojas-Torres
White Plains,NY
Summary
Enthusiastic Registrar eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Motivated to learn, grow and excel in Professional Development in Health care with 17 years of successful experience in patient care with compassion. Recognized consistently for performance excellence and contributions to success in patient care .
Organized and dependable team mate that perform multiple priorities with a positive attitude And willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Senior Registrar
St. Joseph Medical Center
08.2006 - Current
- Technical Team Lead & Senior Registrar for all of Ambulatory Surgery and General Hospital admissions.
- Pre-register and verify eligibility insurance approvals for all surgery procedures.
- Obtain accurate demographics and insurance information.
- Constant direct communication with Doctors & Nursing staff of various departments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Receives and provide information to patients, healthcare team members and hospital guest in professional and courteous manner .
- Provides accurate and timely registration process to patient population.
- Acts and communicates in professional manner appropriate for healthcare setting.
- Verified paperwork accuracy and checked for completion prior to processing.
- Trained new Patient Registrars on best practices, fostering consistency in work quality across team members.
- Successfully reduced errors in billing processes through meticulous attention to detail when entering insurance codes and other relevant financial data.
- Skilled at working independently and collaboratively in team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained up-to-date knowledge of hospital policies, procedures, and insurance requirements to provide accurate information to patients during registration.
- Contributed to positive patient experience by providing exceptional customer service and addressing any concerns or questions throughout their visit.
Registrar
White Plains Hospital Center
06.2016 - 07.2017
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Enhanced interdepartmental collaboration by effectively communicating pertinent patient information with clinical staff as needed.
- Ensured patient privacy and confidentiality, adhering to HIPAA regulations in handling sensitive personal information.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during registration process.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
Education
Associate of Arts - Liberal Arts And Sciences
Hostos Community College of The City University of New York
The Bronx, NY01.2000
Continuing Education - Certified Medical Billing/Coding
Hostos Community College of The City University of New York
The Bronx, NYProfessional Development Courses - Certified Medical Interpreter - By Langalo
St Joseph's Hospital
Yonkers, United StatesSkills
- Ability to Manage a team and work with limited supervision
- In-depth knowledge of patient confidentiality along with registration process
- Liaison with doctors and nursing staff
- Time Management
- Multitasking Abilities
- Customer Service oriented
- Extensive Knowledge of Invision and Meditech EHR application software
- Understanding of medical terminology various procedure codes Insurance and coverage types
- Excellent computer and problem solving skills
- Bilingual fluent in English and Spanish
Timeline
Registrar
White Plains Hospital Center
06.2016 - 07.2017
Senior Registrar
St. Joseph Medical Center
08.2006 - Current
Associate of Arts - Liberal Arts And Sciences
Hostos Community College of The City University of New York
Continuing Education - Certified Medical Billing/Coding
Hostos Community College of The City University of New York
Professional Development Courses - Certified Medical Interpreter - By Langalo
St Joseph's Hospital
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