Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rosanna Stafford

Goodyear,AZ

Summary

Dynamic Claims Adjuster with proven expertise at State Farm in claims investigation and dispute resolution. Recognized for enhancing customer satisfaction through effective communication and timely claim resolutions. Adept at multitasking and policy interpretation, consistently achieving optimal outcomes while fostering strong relationships with clients and partners.

Overview

18
18
years of professional experience

Work History

Claims Adjuster, Automobile and Casualty

State Farm
01.2024 - Current
  • Exercised excellent time management skills while handling multiple high-priority cases simultaneously.
  • Conducted field investigations to gather evidence for accurate claim assessments and settlements.
  • Built strong working relationships with external partners such as law enforcement agencies, medical providers, and repair facilities to expedite claim resolutions effectively.
  • Developed a strong understanding of policy provisions to accurately interpret coverage for clients'' unique situations.
  • Evaluated property damage estimates to determine appropriate compensation amounts in line with policy provisions.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Negotiated settlements with claimants, achieving mutually agreeable outcomes without litigation.
  • Enhanced customer satisfaction with thorough investigation of claims and timely resolution.

911 Dispatcher

GMR
08.2022 - 07.2023
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Improved response times with accurate call assessment and clear communication to first responders.
  • Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.

Customer Service Representative

Aspen Dental
10.2020 - 08.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

Agero
08.2019 - 10.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.

Office Manager

Stafford Cleaning Services
10.2007 - 08.2019
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Education

No Degree - Massage

AZ School of Massage Therapy
Phoenix, AZ
08-2008

Skills

  • Claims investigation
  • Damage assessment
  • Dispute resolution
  • Policy interpretation
  • Claim resolution
  • Liability analysis
  • Property damage evaluation
  • Teamwork
  • Claims adjustment
  • Customer service
  • Multitasking
  • Adaptability and flexibility

Timeline

Claims Adjuster, Automobile and Casualty

State Farm
01.2024 - Current

911 Dispatcher

GMR
08.2022 - 07.2023

Customer Service Representative

Aspen Dental
10.2020 - 08.2022

Customer Service Representative

Agero
08.2019 - 10.2020

Office Manager

Stafford Cleaning Services
10.2007 - 08.2019

No Degree - Massage

AZ School of Massage Therapy

Similar Profiles

CREATE PROFILE
Rosanna Stafford
Want your own profile? Build for free at LiveCareer.com