Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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ROSANNA TORRES

Belleville,NJ

Summary

Highly motivated and customer-focused Entrepreneur/ Beauty Salon Owner Operator with experience as Retail Sales Associate demonstrating passion for the business industry and a proven track record of exceeding sales targets. Owner Operator and experienced Retail Sales Associate to utilize my strong business acumen, leadership skills, and industry expertise to create a thriving salon business and provide exceptional services to clients. .to leverage my knowledge, expertise, and excellent interpersonal skills to drive revenue growth and provide Experience exceptional service to clients. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

11
11
years of professional experience

Work History

SALON MANAGER | CO-OWNER OPERATOR

Zeny Beauty Salon
01.2013 - Current
  • Managed day-to-day salon operations, including staff scheduling, inventory management, and customer service
  • Supervised and trained salon staff, fostering positive and productive work culture, and ensuring high-quality service delivery
  • Developed and implemented effective marketing strategies to increase brand awareness and attract new clients, resulting in 30% increase in client base within the first year of operation
  • Managed salon finances, including budgeting, financial analysis, and cost control measures, resulting in improved profitability and financial stability
  • Cultivated strong relationships with clients, providing personalized services and addressing customer inquiries and concerns
  • Oversaw marketing initiatives, including social media campaigns, promotional events, and partnerships with local businesses
  • Prepared financial reports and analyzed key performance indicators to assess salon performance and identify areas for improvement
  • Implemented process improvements to enhance operational efficiency and streamline workflows.

RETAIL SALES ASSOCIATE

Salon Centric
01.2019 - 01.2023
  • Provided exceptional customer service, assisting clients in product selection and offering personalized recommendations based on their specific needs and preferences
  • Ability to work in a fast-paced environment, multitask, and maintain a professional and friendly demeanor
  • Achieved and consistently exceeded monthly sales targets, resulting in recognition as a top-performing sales associate
  • Built a loyal customer base through follow-up communication, product knowledge demonstrations, and providing an outstanding shopping experience
  • Demonstrated and explained the features and benefits of various salon products, promoting the advantages of different brands and product lines
  • Utilized persuasive sales techniques to upsell products, resulting in an increase in average transaction value
  • Handled cash transactions accurately and efficiently, processed credit and debit card payments, and maintained an organized cash register
  • Restocked shelves and displays, ensuring products were well-organized, visually appealing and displaying popularized products
  • Conducted regular inventory checks and communicated with the management team regarding stock levels and replenishment needs
  • Resolved customer complaints and issues promptly, aiming for complete satisfaction and ensuring a positive shopping experience
  • Collaborated with team members to achieve store sales targets, participating in regular training sessions to enhance product knowledge and sales techniques.

Assistant

Felix Law Firm
09.2017 - 09.2018
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Prepared PowerPoint presentations for senior-level staff with attention to detail.
  • Mitigated risks by identifying potential challenges within projects and proposing relevant solutions proactively.

Shift Leader

Dunkin' Donuts
09.2017 - 02.2018
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collected, arranged, and input information into database system.

Assistant Activities Director

McAuley Hall Health Care Center
06.2015 - 06.2016
  • Monitored budget and expenditures, keeping facility within budget.
  • Collaborated with other departments for seamless event coordination, resulting in well-executed activities.
  • Cultivated strong relationships with customers to build loyalty and repeat business.
  • Organized and oversaw special events such as birthday parties, tournaments and team-building activities.

Volunteer

Colombus Hospital
12.2013 - 06.2014
  • Developed construction skills by participating in several home builds.
  • Coordinated volunteer training sessions to ensure consistent delivery of services across teams.
  • Improved organizational efficiency by streamlining volunteer onboarding processes.
  • Used strong interpersonal communication skills to convey information to others.

Education

Bachelor of Science - International Business Management

Bloomfield College
Bloomfield, NJ
05.2018

Skills

  • Industry knowledge and trends
  • Business development and strategic planning
  • Customer Service
  • Inventory Management
  • Retail Operations
  • Interpersonal Skills
  • Marketing and branding
  • Point-of-Sale (POS) Systems
  • Exceptional communication
  • Attention to Detail
  • Time Management
  • Multi-tasking
  • Goal-oriented and results-driven
  • Salon software proficiency

References

Available upon request

Languages

Spanish
Native or Bilingual

Timeline

RETAIL SALES ASSOCIATE

Salon Centric
01.2019 - 01.2023

Assistant

Felix Law Firm
09.2017 - 09.2018

Shift Leader

Dunkin' Donuts
09.2017 - 02.2018

Assistant Activities Director

McAuley Hall Health Care Center
06.2015 - 06.2016

Volunteer

Colombus Hospital
12.2013 - 06.2014

SALON MANAGER | CO-OWNER OPERATOR

Zeny Beauty Salon
01.2013 - Current

Bachelor of Science - International Business Management

Bloomfield College

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ROSANNA TORRES