Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Rosanne Baker

Fond du Lac,WI

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing customer service and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Co-Owner –Customer Support

NUTRAFI LLC
06.2021 - Current
  • Customer service for a nutritional-supplement startup
  • Managed all customer-service emails, crafting clear responses, FAQs, and ticket templates
  • Designed client-facing graphics, email banners, and onboarding materials using Canva
  • Streamlined support workflows—standardizing ticket triage
  • Nurtured relationships with key customers, driving repeat orders and referrals
  • Established foundational processes for business operations.
  • Developed marketing materials and campaigns to boost brand awareness and customer engagement.
  • Networked with other businesses and customers to increase sales opportunities and contacts.
  • Reported issues to higher management with great detail.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.

Sales

Direct Sales Companies
01.2018 - 05.2023
  • Led a direct-marketing team of 60.
  • Implemented customer-management systems and standardized training/onboarding programs
  • Sales on Facebook and in person events
  • Won top-performer incentive trips 3 times for exceeding sales and service goals
  • Oversaw, implemented and monitored sales and marketing activities to achieve sales goals.

Business Owner

Baker Computers LLC
06.2005 - 01.2018
  • Diagnosed and repaired computers for residential and small-business clients, both on-site and remotely
  • Maintained a high repeat-customer rate through prompt, quality service
  • Utilized remote-access tools (e.g., TeamViewer, LogMeIn) for efficient troubleshooting
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Education

Bachelor of Science -

University of Wisconsin–Oshkosh
Oshkosh, WI
01.1992

General Studies -

Markesan High School
Markesan WI
01.1987

Skills

  • Empathy & Active Listening
  • Troubleshooting & Technical Support
  • HubSpot CRM & Ticketing Systems
  • Email Campaign Creation & Management
  • Canva, Microsoft Office, and Google Workspace
  • Keyboarding Speed & Accuracy
  • Quick Thinker & Adaptable Problem Solver
  • Customer service, team collaboration
  • Legal compliance
  • Conflict resolution
  • Goal setting and Clear communication
  • Problem-solving and reporting

Timeline

Co-Owner –Customer Support

NUTRAFI LLC
06.2021 - Current

Sales

Direct Sales Companies
01.2018 - 05.2023

Business Owner

Baker Computers LLC
06.2005 - 01.2018

Bachelor of Science -

University of Wisconsin–Oshkosh

General Studies -

Markesan High School

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